User's Manual

• If individual wrapping is not possible, place some packing material (such as anti-static bubble pack)
on the bottom of the shipping container, then pack items between layers of the material.
• Avoid using foam peanuts as the only packing material because they do not prevent items from coming
into contact with each other or the walls of the shipping container. Peanuts can, however, fill empty
space in the shipping container and on top of items that have been individually packed in anti-static
bubble bags.
Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures
1.
Send an email to [e-mail] with the following information:
• Name of customer contact person
• Company name
• Company address
• Phone number
• Fax number
2.
Also provide the following information about the items being returned:
• Quantity
• Description of product
• Serial number
• The version number of the software currently installed at your site
• Description of problem or reason for return
• Whether the product is covered by warranty, Extended Service Plan (ESP), or Depot Express
• A purchase order number if items are not covered by ESP or Depot Express
3.
Include the RMA number on the shipping label, if shipping items to Honeywell.
4.
Package the equipment according to the packaging instructions.
5.
Address the shipping label to: Honeywell, 4250 Old William Penn Highway Monroeville, PA 15146-1622
RMA
Troubleshooting VMT Configurations
The following procedures are for fault determination with Vehicle Mount Talkman (VMT) when powered by
the vehicle power system. These procedures can be done with minimal Vocollect technical support to determine
the specific malfunction of a non-working VMT:
• Be sure the vehicle battery is charged and working, turn-on the vehicle and assure it starts. If the vehicle
does not start then the vehicle should be serviced by qualified personnel.
• If VMT was installed after the vehicle key switch, ensure it powers on when the vehicle is turned on.
Vocollect recommends the VMT be installed before the vehicle key switch to ensure it is always getting
power when the vehicle has a battery.
• If another Talkman device is available, substitute it for the non-working Talkman. If this substitute Talkman
also does not work, it is likely the problem is with the VMT power system. However, if the substitute works,
then it is likely that the original device is in need of service.
• Exchange the VMT Battery Adapter from the non-working VMT with a known working Battery Adapter. If
the VMT works with the new Battery Adapter, then the original Battery Adapter is likely in need of
replacement.
The following steps will need qualified Vocollect technical support to determine the specific malfunction of a
non-working VMT:
Confidential: For informational use by Honeywell resellers and customers only
Troubleshooting Equipment Problems | 59