User's Manual

3.
Enable logging for the device. Depending on the version of VoiceConsole you are running:
Activate the Enable check box in the Logging section.VoiceConsole 2.x
Click the Edit selected device link.
In the logging section of the Edit Device page, select Enabled from
the Logging Enabled drop-down list.
VoiceConsole 3.x and newer
4.
After the issue has been captured in the log file, export the log file through the Device Properties window.
5.
Save the file and send it to Technical Support, along with any other relevant information.
About Sending Equipment Back for Repairs
Important:
• Only equipment purchased directly from Honeywell can be returned to Honeywell for repairs.
• If you purchased Honeywell equipment — for example, a headset in the SR-Series — from a Honeywell
reseller, contact the reseller.
• If you are using Vocollect VoiceClient on a handheld device, contact the reseller or device manufacturer
if you have questions or issues concerning the device.
Attention: Remove ear pads, mounting discs, cables, and cord clips before shipping. These consumable
items slow down the repair process, and units will be shipped back without these consumables installed.
Honeywell issues RMAs for all returns regardless of the reason for the return. This guarantees proper tracking
of equipment, ensures proper handling, and facilitates a fast return.
The Customer Service department generally issues RMAs to customers who are returning products for repair.
However, Honeywell may issue RMAs for other reasons, such as the following:
• The product belongs to Honeywell. Honeywell may have loaned the product to a customer or provided it
as a sample.
• Honeywell requested that the customer return the item, perhaps for testing.
• A Honeywell employee at the customer site has determined that the product should go back to Honeywell
for some other reason.
• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.
Some Honeywell customers have service contracts with repair depots to perform repairs on Honeywell
products. Customers with these service contracts should contact their repair depot to return equipment. Follow
the RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. If
you have a question about the RMA process, please contact Customer Service.
Packaging Items for Return to Honeywell
Note: Properly packaged RMA items facilitate faster repair and return of Honeywell products. Honeywell
appreciates your assistance and adherence to these policies.
1.
Pack items so that no items can come into direct contact with one another or with the sides, bottom, or
top of the shipping container.
2.
Line the shipping container with at least one layer of padding, preferably anti-static bubble pack.
3.
Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.
Confidential: For informational use by Honeywell resellers and customers only
58 | Vocollect Talkman A500 Product Guide