User's Manual
Table Of Contents
- Contents
- About Honeywell Documentation
- Introduction
- Using the Talkman A500
- Charging an A500 or T5 Device
- Charging an A500 or T5 Battery in a Device
- Charging an A500 or T5-Series Battery
- Removing an A500, T2-Series or T5-Series Device From a Charger
- Inserting a Battery into a Talkman A500, T5-Series or T2-Series Device
- Removing a Battery from a Talkman A500, T5-Series or T2-Series Device
- Battery Warm-Up Time
- Easy Configuration
- Turning a Talkman Device On
- Turning a Talkman Device Off
- About LED Indicators
- Loading an Operator's Templates
- Adjusting the Voice
- Understanding Talkman Commands
- Options for Hearing Impaired Users
- Cleaning Procedures for Honeywell Equipment
- Charging an A500 or T5 Device
- Talkman A500 VMT
- Mounts for Talkman A500/T5 VMT
- Talkman A500/T5 VMT Accessories
- Positioning the Talkman A500/T5 VMT
- Installing the Mounting Brackets for a Talkman A500/T5 VMT
- Connecting Cables to the Power Supply and Attaching the Power Supply to a Vehicle
- Connecting the A500/T5 VMT Device to a Vehicle's Power Source
- Removal of an A500/T5 VMT Device from Vehicle
- VMT Installation Best Practices
- Chargers
- Troubleshooting Equipment Problems
- I Can't Hear Anything Through the Headset
- The Scanner will not Scan
- The Device Beeps Every Few Seconds
- The Device Will Not Load a Voice Application
- The Device Will Not Load an Operator Template
- The Device Does Not Respond to Button Presses
- The Device Will Not Turn On
- The Device Keeps Shutting Off
- Troubleshooting Guide for the Talkman A500/T5 Battery Charger
- Troubleshooting Problems Indicated by LED
- About Error Messages
- Contacting Technical Support
- About Sending Equipment Back for Repairs
- Troubleshooting VMT Configurations
- Specifications
- Accessories
- Part Numbers
- Template Training Options
- Compliance
- Index
SolutionError Message
5.
Place the device in a charger as soon as possible.
"Warning, low flash memory! You must
upload your collected data now!"
1.
Go to an area of known good coverage.
2.
Turn the device off and then turn it back on again.
3.
Reboot the device.
4.
Reload VoiceClient.
5.
Place the device in a charger as soon as possible.
Contacting Technical Support
This section describes what you will need before contacting technical support with an issue and how to gather
the needed files.
General Information Needed for Most Support Requests
Vocollect Talkman modelDevices Types
Non-Talkman device manufacturer/model
Vocollect headset model
Other headset
Bar code reader type
VoiceClient version displayed in VoiceConsoleVocollect Voice Software
VoiceCatalyst version displayed in VoiceConsole
VoiceConsole versionVocollect VoiceConsole
Have you begun to capture device logs?
Be prepared to submit these files to your technical support center.
Device Logs
Common Questions to Answer when Contacting Support
• Was a previous service request for the same problem / question closed as unresolved?
• How many users are affected?
• How often does the issue happen?
• What is the current workaround?
• When did the issue first occur?
• How is this impacting the business?
• Has anything about the environment changed?
Enabling Device Logging in VoiceConsole
1.
Select VoiceConsole > Device Management > Devices.
2.
Click the name of the device for which you want to enable logging.
The properties window for that device will appear.
Confidential: For informational use by Honeywell resellers and customers only
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