6.5.1

Table Of Contents
Troubleshooting vCenter Server
and the vSphere Web Client 4
The vCenter Server and vSphere Web Client troubleshooting topics provide solutions to problems you
might encounter when you set up and configure vCenter Server and the vSphere Web Client, including
vCenter Single Sign-On.
This chapter includes the following topics:
n
Troubleshooting vCenter Server
n
Troubleshooting the vSphere Web Client
n
Troubleshooting vCenter Server and ESXi Host Certificates
Troubleshooting vCenter Server
These troubleshooting topics provide solutions to problems you might encounter when you use install
vCenter Server on the Windows operating system or deploy the vCenter Server Appliance on a Linux
system.
vCenter Server Upgrade Fails When Unable to Stop Tomcat
Service
A vCenter Server upgrade can fail when the installer is unable to stop the Tomcat service.
Problem
If the vCenter Server installer cannot stop the Tomcat service during an upgrade, the upgrade fails with
an error message similar to Unable to delete VC Tomcat service. This problem can occur even if
you stop the Tomcat service manually before the upgrade, if some files that are used by the Tomcat
process are locked.
Solution
1 From the Windows Start menu, select Settings > Control Panel > Administrative Tools >
Services.
2 Right-click VMware VirtualCenter Server and select Manual.
3 Right-click VMware vCenter Management Webservices and select Manual.
VMware, Inc.
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