6.5.1

Table Of Contents
Table 63. Information Required by Technical Support
File or Information Description or Location
vm-support tarball
Contains the vmkernel log, virtual machine conguration
les and logs, and so on.
Application and system event logs of all virtual machines
with the problem
Cluster log of all virtual machines with the problem
%ClusterLog%, which is usually set to %SystemRoot
%\cluster\cluster.log.
Disk I/O timeout
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Ser
vices\Disk\TimeOutValue
vSphere Client display names and Windows NETBIOS
names of the virtual machines experiencing the problem
Date and time that the problem occurred
SAN conguration of the ESXi system Details about LUNs, paths, and adapters.
(Optional) Memory dump of the virtual machine Required if a guest virtual machine fails (a blue screen
appears with an error message).
Chapter 6 vSphere MSCS Setup Checklist
VMware, Inc. 37