6.7

Table Of Contents
Procedure
1 From a Web browser, connect to the Platform Services Controller management interface at
https://platform_services_controller_ip:5480
2 Log in as the root user for the virtual appliance.
3 From the Actions menu, select Create Support Bundle.
4 Unless browser settings prevent an immediate download, the support bundle is saved to your local
machine.
Platform Services Controller Service Logs Reference
The Platform Services Controller services use syslog for logging. You can examine the log files to
determine the reasons for failures.
Table 51. Service Logs
Service Description
VMware Directory Service By default, vmdir logging goes to /var/log/messages
or /var/log/vmware/vmdird/.
For issues at deployment
time, /var/log/vmware/vmdir/vmafdvmdirclient.log might
also contain useful troubleshooting data.
VMware Single Sign-On vCenter Single Sign-On logging goes
to /var/log/vmware/sso/.
VMWare Certificate Authority (VMCA) VMCA service log is located
in /var/log/vmware/vmcad/vmcad-syslog.log.
VMware Endpoint Certificate Store (VECS) VECS service log is located
in /var/log/vmware/vmafdd/vmafdd-syslog.log.
VMware Lookup Service Lookup service log is located
in /var/log/vmware/sso/lookupServer.log.
Platform Services Controller Administration
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