5.0

vSphere Management Assistant Guide
24 VMware, Inc.
Troubleshooting vMA
YoucanfindtroubleshootinginformationforallVMwareproductsinVMwareKnowledgeBasearticlesand
informationaboutvMAknownissuesinthereleasenotes.Table 2‐3explainsafewcommonlyencountered
issuesthatareeasilyresolved.
ThisreleaseofvMAprovidesthevma-supportscriptthatenablesyoutocollectvarioussystem
configuration
informationandotherlogs.Youcanrunthisscriptbyissuingthefollowingcommand:
> sudo vma-support
Thescriptgeneratestheinformationandlogbundleandappendsittothevmware.logfileontheESXihost
onwhichvMAisdeployed.
Update vMA
YoucandownloadsoftwareupdatesincludingsecurityfixesfromVMwareandcomponentsincludedinvMA,
suchastheSUSELinuxEnterpriseServerupdatesandJRE.
To update vMA
1AccesstheWebUI.
2Loginasvi‐admin.
3ClicktheUpdatetabandthentheStatustab.
Table 2-3. Troubleshooting vMA
Issue Resolution
YoucandeployvMAbutwhenyoustartupthevirtual
machine,anerroroccurs.
Checkwhetheryoursetupmeetsthehardwareandsoftware
requirementslistedin“HardwareRequirements”on
page 12.
YouaddaserverbutthevSphereCLIcommandorPerl
scriptstillpromptsforauthentication.
Runviftargetforthe
targetserver.
Youhaveaddedmultipleservers.Youdonotknow
wherevMArunsvSphereCLIcommandsifyoudonot
specify--server.
Afteracalltovifptarget,yourpromptchangestoinclude
thecurrenttarget.
YouwanttoenableDNSresolutioninvMA. YoucanconfiguretheDNS
resolutionnameserverforvMA
byupdatingthe/etc/resolv.conffile.Addthefollowing
lineforeachDNSserverinyournetwork:
nameserver <dns server ip address>
Typeman resolv.conffordetailsonthatfile.
IfvMAissetupforDHCP,andthenetworkisrestarted,
changesyoumadeto/etc/resolv.confarelost.
ProblemswhileaddingActive
Directorytarget
orconfiguringvMAforActiveDirectory.
IfyouareunabletoauthenticatefromvMAorcannotadd
vMAtothedomaincontroller,checkthefollowing:
 YourDNSserversetupinvMA resolvestheIPaddressor
hostnameofthevCenterservertoanFQDNandthe
FQDNcontainsthedomainnametowhichvMAis
added.
 Thevifp listservercommandshowsthenameof
vCenterastheFQDNthatcontainsthedom ainnameto
whichvMAisaddedasthesuffix.
 ThedateandtimesettingsonvMA,thedomain
controllerandvCenterServerareidentical.Checkthe
timezoneaswell.Thetimemaynotexactlybethesame
butmayvarybyanhour.However,alargeskewinthe
timemaycauseauthenticationproblems.
IMPORTANTYoucannotupgradeapreviousversionofvMAtovMA5.0.YouneedtoinstallvMA5.0.