6.5.1

Table Of Contents
Collect Installation Logs by Using the Installation Wizard
You can use the Setup Interrupted page of the installation wizard to browse to the generated .zip file of
the vCenter Server for Windows installation log files.
If the installation fails, the Setup Interrupted page appears with the log collection check boxes selected by
default.
Procedure
1 Leave the check boxes selected and click Finish.
The installation files are collected in a .zip file on your desktop, for example, VMware-VCS-logs-
time-of-installation-attempt.zip, where time-of-installation-attempt displays the year, month,
date, hour, minutes, and seconds of the installation attempt.
2 Retrieve the log files from the .zip file on your desktop.
What to do next
Examine the log files to determine the cause of failure.
Retrieve Installation Logs Manually
You can retrieve the installation log files manually for examination.
Procedure
1 Navigate to the installation log file locations.
n
%PROGRAMDATA%\VMware\vCenterServer\logs directory, usually
C:\ProgramData\VMware\vCenterServer\logs
n
%TEMP% directory, usually C:\Users\username\AppData\Local\Temp
The files in the %TEMP% directory include vc-install.txt, vminst.log, pkgmgr.log, pkgmgr-
comp-msi.log, and vim-vcs-msi.log.
2 Open the installation log files in a text editor for examination.
Collect Database Upgrade Logs
You can retrieve the database upgrade log files manually for examination.
You can retrieve the database upgrade logs after you complete the vCenter Server upgrade process.
Prerequisites
Procedure
1 Navigate to the database upgrade log locations.
2 Open the database upgrade logs in a text editor for examination.
vSphere Upgrade
VMware, Inc. 329