6.0.1

Access the Appliance Bash Shell for Troubleshooting
Log in to the vCenter Server Appliance shell for troubleshooting purposes only.
Procedure
1 Access the appliance shell using one of the following methods.
n
If you have direct access to the appliance, press Alt+F1.
n
If you want to connect remotely, use SSH or another remote console connection to start a session to
the appliance.
2 Enter a user name and password recognized by the appliance.
3 In the appliance shell, enter the command pi shell or shell to access the Bash shell.
Export a vCenter Server Support Bundle for Troubleshooting
If you want to export the support bundle of the vCenter Server instance in the vCenter Server Appliance for
troubleshooting, you can do that by using the URL displayed on the DCUI home screen.
You can also collect the support bundle from the vCenter Server Appliance Bash shell, by running the vc-
support.sh script.
The support bundle is exported in .tgz format.
Procedure
1 Log in to the Windows host machine on which you want to download the bundle.
2 Open a Web browser and enter the URL to the support bundle displayed in the DCUI.
hps://appliance-fully-qualied-domain-name:443/appliance/support-bundle
3 Enter the user name and password of the root user.
4 Click Enter.
The support bundle is downloaded as .tgz le on your Windows machine.
vCenter Server Appliance Configuration
54 VMware, Inc.