6.4

Review Alerts Related to Reported Problems
To determine if the virtual machine about which the vice president of sales reported problems has alerts that
indicate the cause of the problem, you review the alerts in vRealize Operations Manager for the object.
Alerts on an object give you an insight into problems other than the one that the object user reports.
Prerequisites
Locate the customer's virtual machine so that you can review related alerts. See “Search for a Specic
Object,” on page 8.
Procedure
1 Click the Summary tab for the problematic object.
The Summary tab displays active alerts for the object and for any descendant objects that are classied
at the top alerts.
2 Review the top alerts for Health, Risk, and Eciency.
Top alerts are considered the primary contributors to the current state of the alert badges. Do any of
them appear to contribute to the slow response problem? For example, any ballooning or swapping
alerts, which indicates that you need to add memory to the virtual machine? Any alerts related to
memory contention, which indicates that you need to add memory to the host.
3 If the Summary tab does not include any top issues that appear to explain the reported problem, click
the Alerts tab.
The Alerts tab displays all active alerts for the current object.
4 Review the alerts for problems that are similar to or contribute to the reported problem.
a To view the active and cancelled alerts, click Status: Active to clear the lter and display active and
inactive alerts.
The cancelled alerts might provide information about the problem.
b Click the Created On column to sort the alerts so that you can locate alerts generated on or before
the time when your customer reported the problem.
c To view alerts for the ancestor objects in the same list with the alert for the virtual machine, click
the up arrow and select Host System and Cluster Compute Resources, if they are congured in
your environment.
Add these object types to the list so that you can determine if alerts among the parent objects are
contributing to the reported problem.
5 If you locate an alert that appears to explain the reported problem, click the alert name in the alerts list.
6 On the alert details Summary tab, review the triggered symptoms and recommendations to determine
if the alert indicates the root cause of the reported problem.
What to do next
n
If the alert appears to indicate the source of the problem, follow the recommendations and verify the
resolution with your customer. For an example, see “Run a Recommendation On a Datastore to Resolve
an Alert,” on page 18.
n
If you cannot locate the cause of the reported problem among the alerts, begin more in-depth
troubleshooting. See “Use the Troubleshooting Tab Options to Investigate a Reported Problem,” on
page 10.
Chapter 1 Monitoring Objects in Your Managed Environment by Using vRealize Operations Manager
VMware, Inc. 9