6.4

Determine If a Recent Task Failed
The Recent Tasks provide the status of action tasks initiated from vRealize Operations Manager. If you do
not see the expected results, review the tasks to determine if your task failed.
Procedure
1 In the left pane of vRealize Operations Manager, click the Administration icon.
2 Click Recent Tasks.
3 Select the failed task in the task list.
4 In the Messages list, locate the occurrences of Script Return Result: Failure and review the
information between this value and <-- Executing:[script name] on {object type}.
Script Return Result is the end of action run and <-- Executing indicates the beginning. The
information provided includes the parameters that are passed, the target object, and unexpected
exceptions that you can use to identify the problem.
Troubleshooting Maximum Time Reached Task Status
An action task has a Maximum Time Reached status and you do not know the current status to the task.
Problem
The Recent Tasks list indicates that a task had a status of Maximum Time Reached.
The task is running past the amount of time that is the default or congured value. To determine the current
status, you must troubleshoot the initiated action.
Cause
The task is running past the amount of time that is the default or congured value for one of the following
reasons:
n
The action is exceptionally long running and did not nish before the threshold timeout was reached.
n
The action adapter did not receive a response from the target system before reaching the timeout. The
action might have completed successfully, but the completion status was not returned to
vRealize Operations Manager.
n
The action did not start correctly.
n
The action adapter might have an error and be unable to report the status.
Solution
Check the state of the target object to determine whether the action completed successfully. If it did not,
continue investigating to nd the root cause.
Chapter 1 Monitoring Objects in Your Managed Environment by Using vRealize Operations Manager
VMware, Inc. 71