6.4

Monitoring Objects in Your Managed
Environment by Using
vRealize Operations Manager 1
You can use vRealize Operations Manager to resolve problems that your customers raise, respond to alerts
that identify problems before your customers report problems, and generally monitor your environment for
problems.
When your customers experience performance problems and call you to resolve the problem, the data that
vRealize Operations Manager collects and analyzes is presented to you in graphical forms so that you can
compare and contrast objects, understand the relationship between objects, and determine the root cause of
problems.
To manage your environment as a proactive rather than reactive administrator, you monitor and respond to
alerts. A generated alert noties you when objects in your environment are experiencing problems. If you
resolve the problem based on the alert before your customers notice, then you avoid service interruptions.
You can investigate the problems that generate alerts or that result in calls by using the Analysis,
Troubleshooting, Details, and Environment tabs.
If you nd the root cause of the problem, you might be able to resolve the problem by running an action.
The actions make changes to objects in the target system, for example, the VMware vCenter Server
®
system,
from vRealize Operations Manager.
This chapter includes the following topics:
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“What to Do When...,” on page 7
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“Monitoring and Responding to Alerts,” on page 32
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“Monitoring and Responding to Problems,” on page 36
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“Running Actions from vRealize Operations Manager,” on page 59
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“Viewing Your Inventory,” on page 76
What to Do When...
As a virtual infrastructure administrator, network operations center engineer, or other IT professional, you
use vRealize Operations Manager to monitor objects in your environment so that you can ensure service to
your customers and resolve any problems that occur.
Your vRealize Operations Manager administrator has congured vRealize Operations Manager to manage
two vCenter Server instances that manage multiple hosts and virtual machines. It is your rst day using
vRealize Operations Manager to manage your environment.
n
User Scenario: A User Calls With a Problem on page 8
The vice president of sales telephones the help desk reporting that her virtual machine, VPSALES4632,
is running slow. She is working on sales reports for an upcoming meeting and is running behind
schedule because of the slow performance of her virtual machine.
VMware, Inc.
7