6.4

User Scenario: Investigate the Root Cause of a Problem by Using the
Troubleshooting Tab Options
One of your customers reports poor performance for his virtual machine, including slowness and fails. This
scenario provides one way that you can use vRealize Operations Manager to investigate the problem based
on information available in the Troubleshooting tabs.
As a virtual infrastructure administrator, you respond to a help ticket in which one of your customers
reports problems with his virtual machine, sales-10-dk. The reported conditions are poor application
performance, including slow load times and slow boot, some of his programs are taking longer and longer
to load, and his les are taking longer to save. Today his programs started to fail and an update failed to
install.
When you look at the Alerts tab for the virtual machine you see an alert for chronic high memory workload
leading to memory stress, where the triggered symptoms indicate memory stress and the recommendation
is to add memory.
Based on past experience, you are not convinced that this alert indicates the root cause, so you review the
Analysis tabs. All of the associated badges are green except for Capacity Remaining, which indicates
memory and disk space problems, and Time Remaining, which has 0 days remaining for memory and disk
space.
From this initial review, you know that problems exist in addition to the memory alert, so you use the
Troubleshooting tabs to do a more thorough investigation.
Review the Triggered Symptoms When You Troubleshoot a Virtual Machine
Problem
As a virtual infrastructure administrator, you respond to customer complaints and alerts, and identify
problems that occur on the objects in your environment. You use the information on the Symptoms tab to
help determine whether the triggered symptoms indicate conditions that contribute to the reported or
identied problem.
You must research a problem of poor performance on one of your virtual machines, as reported by one of
your customers. When you view the Alerts tab for the virtual machine, the only alert that appears is named
Virtual Machine is Violating Risk Profile 1 in vSphere Hardening Guide.
When you reviewed the Analysis tabs for the virtual machine, you identied that problems were occurring
with memory and disk space. Now, you focus your aention to the triggered symptoms on the virtual
machine.
The following method of using the Symptoms tab to evaluate problems is provided as an example for using
vRealize Operations Manager, and is not denitive. Your troubleshooting skills and your knowledge of the
particular aspects of your environment determine which methods work for you.
Procedure
1 On the main title bar in vRealize Operations Manager, enter the name of the virtual machine in the
Search text box.
In this example, the virtual machine name is named sales-10-dk.
2 With the virtual machine selected, click the Troubleshooting tab, and click the Symptoms tab.
vRealize Operations Manager User Guide
56 VMware, Inc.