6.4

2 In the email message, click Alert Details.
vRealize Operations Manager opens on the Summary tab in the alert details for the generated alert and
aected object.
3 Review the Summary tab information.
Option Evaluation Process
Alert name and
description
Review the name and description and verify that you are evaluating the alert for which
you received an email message.
Recommendations Review the top recommendation, and if available, other recommendations, to
understand the steps that you must take to resolve the issue. If implemented, will the
prioritized recommendations resolve the problem?
What is Causing the
Issue?
Which symptoms were triggered? Which were not triggered? What aect does this
evaluation have on your investigation? In this example, the alert that the datastore is
running out of space is congured so that the criticality is symptom based. If you
received a critical alert, then it is likely that the symptoms are already at a critical level,
having moved up from Warning and Immediate. Look at the sparkline or metric graph
chart for each symptom to determine when the problem escalated on the datastore
object.
What to do next
n
If you determine that the recommendations will resolve the problem, implement them. See “Run a
Recommendation On a Datastore to Resolve an Alert,” on page 18.
n
If you need more information about the aected objects, continue your investigation. Begin by looking
at other triggered symptoms for the data store. See “Evaluate Other Triggered Symptoms for the
Aected Data Store,” on page 14.
Evaluate Other Triggered Symptoms for the Affected Data Store
You determined that you need more information about the data store before you decide the best response.
As a network operations engineer, you examine the Impacted Object Symptoms tab to see the other
triggered symptoms for the data store.
If other symptoms are triggered for the object, not just the symptom included in the alert, you can evaluate
them to determine what aect these symptoms could have on the alert to which you are responding, and
whether the recommendations might resolve the problem.
Prerequisites
Verify that you are addressing the alert for which you received an alert message in your email. See
“Respond to an Alert in Your Email,” on page 13.
Procedure
1 In the left pane of vRealize Operations Manager, click the Alerts icon.
2 In any of the alert lists, click the alert name.
The center pane view changes to display the alert detail tabs.
3 Click the Impacted Object Symptoms tab and review the active symptoms.
Option Evaluation Process
Criticality Are other symptoms of similar criticality present that are aecting the object?
Symptom Are any of the triggered symptoms related to the symptoms that triggered the current alert?
Symptoms related to time remaining, capacity, or stress that could indicate storage problems?
vRealize Operations Manager User Guide
14 VMware, Inc.