6.4

User Scenario: An Alert Arrives in Your Inbox
You return from lunch to nd an alert notication in your inbox. You can use vRealize Operations Manager
to investigate and resolve the alert.
As a network operations engineer, you are responsible for several hosts and their datastores and virtual
machines, and you receive emails when an alert is generated for your monitored objects. In addition to
alerting you to problems in your environment, alerts should provide viable recommendations to resolve
those problems. As you investigate this alert, you are evaluating the data to determine if one or more of the
recommendations can resolve the problem.
This scenario assumes that you congured the outbound alerts to send standard email using SMTP and that
you congured notications to send you alert notications using the standard email plug-in. When
outbound alerts and notications are congured, vRealize Operations Manager sends you messages when
an alert is generated so that you can begin responding to problems as quickly as possible.
Prerequisites
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Verify that outbound alerts are congured for standard email alerts. See vRealize Operations Manager
Customization and Administration Guide.
Procedure
1 Respond to an Alert in Your Email on page 13
As a network operations engineer, you receive an email message from vRealize Operations Manager
with information about one of the data stores for which you are responsible. The email notication
informs you about the problem even when you are not presently working in
vRealize Operations Manager.
2 Evaluate Other Triggered Symptoms for the Aected Data Store on page 14
You determined that you need more information about the data store before you decide the best
response. As a network operations engineer, you examine the Impacted Object Symptoms tab to see
the other triggered symptoms for the data store.
3 Compare Alerts and Events Over Time in Response to a Datastore Alert on page 15
To evaluate an alert over time, compare the current alert and symptoms for the datastore to other
alerts and symptoms, other events, other objects, and over time.
4 View the Aected Datastore in Relation to Other Objects on page 16
To view the object for which the alert was generated as it relates to other objects, use the topological
map on the Relationships tab in vRealize Operations Manager to visualize the environment.
5 Construct Metric Charts to Investigate the Cause of the Data Store Alert on page 17
To analyze the capacity metrics related to the generated alert, you create charts in
vRealize Operations Manager that compare dierent metrics. These comparisons help identify when
something changed in your environment and what eect it had on the datastore.
6 Run a Recommendation On a Datastore to Resolve an Alert on page 18
As a network operations engineer, you investigated the alert regarding datastore disk space and
determined that the provided recommendations will resolve the problem, particularly the
recommendation to delete unused snapshots. You use vRealize Operations Manager to delete the
snapshots.
vRealize Operations Manager User Guide
12 VMware, Inc.