6.3

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Troubleshooting Set CPU Resources or Set Memory Resources When the Value is Too High on
page 69
If you run the Set CPU Resources or Set Memory Resources action with a value that is greater than the
value that your vCenter Server instance supports, the task fails and an error appears in the Recent
Tasks messages.
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Troubleshooting Set Memory Resources When the Value is Not Evenly Divisible by 1024 on page 70
If you run the Set Memory Resources action with a value that cannot convert from kilobytes to
megabytes, the task fails and an error appears in the Recent Task messages.
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Troubleshooting Failed Shut Down VM Action Status on page 70
A shut down VM action task has a Failed status in the Recent Task list.
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Troubleshooting VMware Tools Not Running for a Shut Down VM Action Status on page 71
A Shut down VM action task has a Failed status in the Recent Task list and the Message indicates that
VMware Tools were required.
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Troubleshooting Failed Delete Unused Snapshots Action Status on page 71
A Delete Unused Snapshots action task has a Failed status in the Recent Task list.
Determine If a Recent Task Failed
The Recent Tasks provide the status of action tasks initiated from vRealize Operations Manager. If you do
not see the expected results, review the tasks to determine if your task failed.
Procedure
1 In the left pane of vRealize Operations Manager, click the Administration icon.
2 Click Recent Tasks.
3 Select the failed task in the task list.
4 In the Messages list, locate the occurrences of Script Return Result: Failure and review the
information between this value and <-- Executing:[script name] on {object type}.
Script Return Result is the end of action run and <-- Executing indicates the beginning. The
information provided includes the parameters that are passed, the target object, and unexpected
exceptions that you can use to identify the problem.
Troubleshooting Maximum Time Reached Task Status
An action task has a Maximum Time Reached status and you do not know the current status to the task.
Problem
The Recent Tasks list indicates that a task had a status of Maximum Time Reached.
The task is running past the amount of time that is the default or congured value. To determine the current
status, you must troubleshoot the initiated action.
Cause
The task is running past the amount of time that is the default or congured value for one of the following
reasons:
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The action is exceptionally long running and did not nish before the threshold timeout was reached.
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The action adapter did not receive a response from the target system before reaching the timeout. The
action might have completed successfully, but the completion status was not returned to
vRealize Operations Manager.
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The action did not start correctly.
vRealize Operations Manager User Guide
66 VMware, Inc.