6.4

Troubleshooting a
vRealize Operations for Horizon
Installation 3
If problems occur after you install and congure vRealize Operations for Horizon, you can collect log les
and send the les to VMware for technical support.
This chapter includes the following topics:
n
“Create a vRealize Operations Manager Support Bundle,” on page 27
n
“Download vRealize Operations for Horizon Broker Agent Log Files,” on page 28
n
“Download vRealize Operations for Horizon Desktop Agent Log Files,” on page 28
n
“View the Collection State and Status of a Horizon Adapter Object,” on page 29
n
“Horizon Collector and Horizon Adapter Log Files,” on page 30
n
“Modify the Logging Level for Horizon Adapter Log Files,” on page 30
n
“Remove Adapter Instance,” on page 31
n
“Cleanup Objects,” on page 31
n
“Firewall Rules,” on page 32
n
“Licensing,” on page 32
n
“Communication Issues Between Horizon Adapter and Agents,” on page 32
n
“Post Upgrade Congurations,” on page 33
n
“Agents-Related Issues,” on page 33
n
“Missing Metrics,” on page 33
n
“Missing Logon Duration,” on page 34
Create a vRealize Operations Manager Support Bundle
If the Horizon adapter does not operate as expected, you can gather log and conguration les in a support
bundle and send the support bundle to VMware for analysis.
Procedure
1 Log in to the vRealize Operations Manager user interface with admin privileges.
2 Click the Administration tab and select Support > Support Bundles.
3 Click the Create Support Bundle (plus sign) icon.
4 Select the type of support bundle to generate and the nodes to include in the support bundle.
VMware, Inc.
27