6.3

Troubleshooting a
vRealize Operations for Horizon
Installation 3
If problems occur after you install and congure vRealize Operations for Horizon, you can collect log les
and send the les to VMware for technical support.
This chapter includes the following topics:
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“Create a vRealize Operations Manager Support Bundle,” on page 25
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“Download vRealize Operations for Horizon Broker Agent Log Files,” on page 26
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“Download vRealize Operations for Horizon Desktop Agent Log Files,” on page 26
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“View the Collection State and Status of a Horizon Adapter Object,” on page 27
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“Horizon Collector and Horizon Adapter Log Files,” on page 28
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“Modify the Logging Level for Horizon Adapter Log Files,” on page 28
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“Remove Adapter Instance,” on page 29
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“Cleanup Objects,” on page 29
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“Firewall Rules,” on page 30
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“Licensing,” on page 30
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“Communication Issues Between Horizon Adapter and Agents,” on page 30
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“Post Upgrade Congurations,” on page 31
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“Agents-Related Issues,” on page 31
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“Missing Metrics,” on page 31
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“Missing Logon Duration,” on page 32
Create a vRealize Operations Manager Support Bundle
If the Horizon adapter does not operate as expected, you can gather log and conguration les in a support
bundle and send the support bundle to VMware for analysis.
Procedure
1 Log in to the vRealize Operations Manager user interface with admin privileges.
2 Click the Administration tab and select Support > Support Bundles.
3 Click the Create Support Bundle (plus sign) icon.
4 Select the type of support bundle to generate and the nodes to include in the support bundle.
VMware, Inc.
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