5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
patch assessment 31, 71
patch deployment 31
patching 29
scripts 70
syslog file 24
logging 11, 19, 21-22
Agent 26
Event Log 24
Import/Export Tool 24
installation 25
patching 25-26
M
managed machines
vSphere Client VCM Plug-In 39
manual installation
Windows Agent 52
maximum concurrent Agent installations 32
memory 16
message
error 12
exception 12
info 11, 21
warning 10-11
missing ESX servers
vSphere Client VCM Plug-In 39
missing managed machines
vSphere Client VCM Plug-In 39
msinfo32.exe 25
N
network 16
Windows Agent 42
network traffic 78
P
patch staging on AIX 30
patching 26
enable logging 25
jobs time out 32
Linux/UNIX 29
patch assessment 71
patch assessment failure 31
patch content download 29
patch deployment failure 31
performance 16
ping 16
problems 13
protected storage errors 35
R
random errors 16
Red Hat 29
Registry 23
report and node summary errors 33
report parameter errors 34
Report Server 15
Results.zrp 75-76
S
screen capture 20
scripts
Linux/UNIX 70
security 14
signed patch content cannot be validated 30
SQL Server 14, 22
SSL 36
vSphere Client VCM Plug-In 38
stale requests in patching 32
SUSE 29
syslog files 24, 77
system information 25
T
TCP/IP traffic 78
tcpdump 80
Technical Support 7, 19
telnet 16
time out of patching jobs 32
troubleshooting
vSphere client integration 38
types of problems 13
U
uninstallation
Windows Agent 48
upgrade
Windows Agent 51
user interface 13
V
VCM Action
vSphere Client VCM Plug-In 37-38
VCM Summary
troubleshooting 38
vSphere Client VCM Plug-In 37-38
verifying errors 10
Verisign 30
vSphere Client VCM Plug-In
collection unsuccessful 39
collector not running 38
HTTPS or SSL 38
invalid certificate 38
missing ESX servers 39
missing managed machines 39
registration 37
VCM Action 37-38
VCM Summary 37-38
W
Windows
system information 25
Windows Agent 41
communication protocols 53-54
credentials 42
debug 58
installation 42, 52, 58
network 42
uninstallation 48
upgrade 51
Wireshark 78
workflow 9
82
VMware, Inc.
VCM Troubleshooting Guide