5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
Index
A
about this book 7
Agent
errors 15
Linux/UNIX 59
logging 26
Windows 41
AIX patch staging 30
ARS file 23
authentication 14
available list
vSphere Client VCM Plug-In 39
B
bulletins 33
C
capture screen 20
certificate for patch content signing 30
certificates
Linux/UNIX 70
vSphere Client VCM Plug-In 38
cfgsoft group 77
collecting evidence 19
Collector
certificates 70
logging 11
communication protocols
Windows Agent 53-54
compliance 10
concurrent Agent installations 32
concurrent agent installations in patching 32
CPU 16
credentials
Windows Agent 42
csi_acct account and group 77
CSISecure 75
D
database 14
DBE file 21
DCOM 16
debug
Windows Agent 58
debug log 11, 19, 21
DigiCert 30
directory structure
Linux/UNIX 59
disk space 16
E
enabling SSL 36
errors
Agent 15
external factors 10
flowchart 9
isolating 10
Linux/UNIX 15
Index
VMware, Inc.
81
messages 12
protected storage 35
random 16
report and node summary 33
report parameter 34
SSL 36
verifying 10
ESX servers missing
vSphere Client VCM Plug-In 39
Ethereal 78
ETL file 25
Event Log 24
evidence 19
exception message 12
external factors in errors 10
F
failure to validate signed patch content 30
flowchart 9
G
guidelines 10
H
hardware 16
HTTP 16
HTTPS
vSphere Client VCM Plug-In 38
I
IIS 16, 22
Import/Export Tool 24
info message 10-11, 21
inspection directories
Linux/UNIX 69
installation
log 25
Windows Agent 42, 52, 58
Internet Information Services 16, 22
invalid certificate
vSphere Client VCM Plug-In 38
invalid certificate in vSphere Client
troubleshooting 38
isolating errors 10
J
jobs time out for patching 32
L
Linux/UNIX
Agent 59
bulletins 33
certificates 70
directory structure 59
errors 15
ETL fille 25
inspection directories 69