5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
About This Book
About This Book
The VMware vRealize Configuration Manager Troubleshooting Guide explains problems that might occur with
VMware vRealize Configuration Manager.
In addition, parts of this document describe how to find diagnostic information to help you or VMware
Technical Support analyze problems.
Intended Audience
This information is for experienced Windows, Linux, UNIX, or Mac OS X system administrators who are
familiar with managing network users and resources, and with performing system maintenance.
To use this information effectively, you must have a basic understanding of how to configure network
resources, install software, and administer operating systems. You also need to fully understand your
network topology and resource naming conventions.
Document Feedback
VMware welcomes your suggestions for improving our documentation. If you have comments, send
your feedback to docfeedback@vmware.com.
Technical Support and Education Resources
The following technical support resources are available to you. To access the current version of this book
and other books, go to http://www.vmware.com/support/pubs.
Online and Telephone
Support
To use online support to submit technical support requests, view your
product and contract information, and register your products, go to
http://www.vmware.com/support.
Customers with appropriate support contracts should use telephone support
for priority 1 issues. Go to http://www.vmware.com/support/phone_
support.html.
Support Offerings To find out how VMware support offerings can help meet your business
needs, go to http://www.vmware.com/support/services.
VMware Professional
Services
VMware Education Services courses offer extensive hands-on labs, case study
examples, and course materials designed to be used as on-the-job reference
tools. Courses are available onsite, in the classroom, and live online. For
onsite pilot programs and implementation best practices, VMware Consulting
VMware, Inc.
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