5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
/opt/CMAgent/Installer
The Installer directory contains Agent components that are dynamically available based on the VCM
actions being performed. Directories and files under the Content directory vary.
/opt/CMAgent/Installer:
drwxrwx--- 3 root cfgsoft 4096 Oct 31 15:01 Content
/opt/CMAgent/ThirdParty
The ThirdParty directory contains code libraries that are common components. It contains an x.x
directory for the code version, which in turn contains directories with all of the binary files and libraries.
The gawk executable file is world executable. This configuration allows nonprivileged inspectors to use it.
On a Solaris Agent, this directory also contains the libiconv.so.2.1.0 library, which is also world
readable because it is used by the gawk executable.
/opt/CMAgent/ThirdParty:
dr-xr-x--x 5 root cfgsoft 4096 Oct 31 15:01 1.0
-rw-r----- 1 root cfgsoft 1870 Oct 31 15:01 manifest_
ThirdParty.1.0.Linux
/opt/CMAgent/ThirdParty/1.0:
dr-xr-x--x 2 root cfgsoft 4096 Oct 31 15:01 bin
dr-xr-x--x 2 root cfgsoft 4096 Oct 31 15:01 lib
drwxr-xr-x 5 root root 4096 Oct 31 15:01 PatchAssessment
/opt/CMAgent/ThirdParty/1.0/bin:
-r-xr-x--x 1 root cfgsoft 308956 Oct 31 15:01 gawk
-r-xr-x--- 1 root cfgsoft 30736 Oct 31 15:01 lm
-r-xr-x--- 1 root cfgsoft 9352 Oct 31 15:01 lmmgr
-r-xr-x--- 1 root cfgsoft 104992 Oct 31 15:01 unzip
-r-xr-x--- 1 root cfgsoft 4924 Oct 31 15:01 VMwareFingerPrint
-r-xr-x--- 1 root cfgsoft 61640 Oct 31 15:01 zip
/opt/CMAgent/ThirdParty/1.0/lib:
lrwxrwxrwx 1 root cfgsoft 47 Oct 31 15:01 libACE.so ->
/opt/CMAgent/ThirdParty/1.0/lib/libACE.so.5.3.0
-r-xr-x--- 1 root cfgsoft 1610400 Oct 31 15:01 libACE.so.5.3.0
-r-xr-x--- 1 root cfgsoft 417448 Oct 31 15:01 libboost_regex.so
lrwxrwxrwx 1 root cfgsoft 45 Oct 31 15:01 libgcc_s.so ->
/opt/CMAgent/ThirdParty/1.0/lib/libgcc_s.so.1
-r-xr-xr-x 1 root cfgsoft 33740 Oct 31 15:01 libgcc_s.so.1
-r-xr-x--- 1 root cfgsoft 208152 Oct 31 15:01 librdmm3.so
-r-xr-x--- 1 root cfgsoft 80036 Oct 31 15:01 librdmmpsp3.so
lrwxrwxrwx 1 root cfgsoft 50 Oct 31 15:01 libstdc++.so ->
/opt/CMAgent/ThirdParty/1.0/lib/libstdc++.so.6.0.0
lrwxrwxrwx 1 root cfgsoft 50 Oct 31 15:01 libstdc++.so.6 ->
/opt/CMAgent/ThirdParty/1.0/lib/libstdc++.so.6.0.0
-r-xr-x--- 1 root cfgsoft 867468 Oct 31 15:01 libstdc++.so.6.0.0
/opt/CMAgent/ThirdParty/x.x/PatchAssessment
The PatchAssessment directory contains dynamic patch assessment components and is only present on
Linux systems. Directories and files under patchagent, share, and templates vary.
/opt/CMAgent/ThirdParty/1.0/PatchAssessment:
drwxr-xr-x 4 root root 4096 Oct 31 15:01 patchagent
drwxr-xr-x 3 root root 4096 Oct 31 15:01 share
drwxr-xr-x 2 root root 4096 Oct 31 15:01 templates
VCM Troubleshooting Guide
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VMware, Inc.