5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
-r-xr-x--- 1 root cfgsoft 1084 Oct 23 14:17 TestUserId.sh
-r-xr-x--- 1 root cfgsoft 1031 Oct 23 14:17 TestUser.sh
-r--r----- 1 root cfgsoft 10534 Oct 23 14:17 UninstallProducts.py
-r--r----- 1 root cfgsoft 48925 Oct 23 14:17 UserGroup.py
-rw-r----- 1 root cfgsoft 40548 Oct 31 15:01 UserGroup.pyc
/opt/CMAgent/install/python:
-r--r----- 1 root cfgsoft 22409 Oct 23 14:17 codecs.py
-rw-r----- 1 root cfgsoft 27697 Oct 31 15:01 codecs.pyc
-r--r----- 1 root cfgsoft 6433 Oct 23 14:17 copy_reg.py
-rw-r----- 1 root cfgsoft 6161 Oct 31 15:01 copy_reg.pyc
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 encodings
-r--r----- 1 root cfgsoft 9173 Oct 23 14:17 grp.so
-r-xr-x--- 1 root cfgsoft 41383 Oct 23 14:17 libgcc_s.so.1
-r-xr-x--- 1 root cfgsoft 867468 Oct 23 14:17 libstdc++.so.6
-r--r----- 1 root cfgsoft 2803 Oct 23 14:17 linecache.py
-rw-r----- 1 root cfgsoft 3167 Oct 31 15:01 linecache.pyc
-r--r----- 1 root cfgsoft 21675 Oct 23 14:17 os.py
-rw-r----- 1 root cfgsoft 26424 Oct 31 15:01 os.pyc
-r--r----- 1 root cfgsoft 13111 Oct 23 14:17 posixpath.py
-rw-r----- 1 root cfgsoft 13950 Oct 31 15:01 posixpath.pyc
-r--r----- 1 root cfgsoft 9584 Oct 23 14:17 pwd.so
-r-xr----- 1 root cfgsoft 791546 Oct 23 14:17 python
-rw-r----- 1 root cfgsoft 767 Oct 23 14:17 python.23.Linux
-r--r----- 1 root cfgsoft 4981 Oct 23 14:17 shutil.py
-rw-r----- 1 root cfgsoft 7029 Oct 31 15:01 shutil.pyc
-r--r----- 1 root cfgsoft 12757 Oct 23 14:17 site.py
-rw-r----- 1 root cfgsoft 11570 Oct 31 15:01 site.pyc
-r--r----- 1 root cfgsoft 1753 Oct 23 14:17 stat.py
-rw-r----- 1 root cfgsoft 3355 Oct 31 15:01 stat.pyc
-r--r----- 1 root cfgsoft 11749 Oct 23 14:17 string.py
-rw-r----- 1 root cfgsoft 13916 Oct 31 15:01 string.pyc
-r--r----- 1 root cfgsoft 19002 Oct 23 14:17 time.so
-r--r----- 1 root cfgsoft 10374 Oct 23 14:17 traceback.py
-rw-r----- 1 root cfgsoft 13147 Oct 31 15:01 traceback.pyc
-r--r----- 1 root cfgsoft 2244 Oct 23 14:17 types.py
-rw-r----- 1 root cfgsoft 3154 Oct 31 15:01 types.pyc
-r--r----- 1 root cfgsoft 5610 Oct 23 14:17 UserDict.py
-rw-r----- 1 root cfgsoft 11066 Oct 31 15:01 UserDict.pyc
-r--r----- 1 root cfgsoft 9092 Oct 23 14:17 warnings.py
-rw-r----- 1 root cfgsoft 10055 Oct 31 15:01 warnings.pyc
/opt/CMAgent/install/python/encodings:
-r--r----- 1 root cfgsoft 4768 Oct 23 14:17 __init__.py
-rw-r----- 1 root cfgsoft 4288 Oct 31 15:01 __init__.pyc
-r--r----- 1 root cfgsoft 639 Oct 23 14:17 utf_8.py
-rw-r----- 1 root cfgsoft 1360 Oct 31 15:01 utf_8.pyc
/opt/CMAgent/install/saved:
-rw-r--r-- 1 root root 1009 Apr 5 2011 group
-rw-r--r-- 1 root root 3036 Dec 6 2011 passwd
-rw-r--r-- 1 root root 19936 Oct 31 15:00 services
/opt/CMAgent/install/uninstall:
-rw-r--r-- 1 root root 11588 Oct 31 15:01 Agent.py
-rw-r--r-- 1 root root 11018 Oct 31 15:01 CFC.py
-rw-r--r-- 1 root root 12555 Oct 31 15:01 ECMu.py
-rw-r--r-- 1 root root 6385 Oct 31 15:01 ThirdParty.py
-rw-r--r-- 1 root root 20 Oct 31 15:01 timestamp.py
VCM UNIX Agent
VMware, Inc.
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