5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
/opt/CMAgent/install
The install directory contains the infrastructure used to install and uninstall the Agent. The install
directory also contains log files that might help determine why an installation failed. The
BootStrapInstall.log file contains a log of all of the actions that the installer took. The DebugEvent_
cis.dbe is an error log file that you can copy to a Collector to view in the Debug Event Viewer.
/opt/CMAgent/install:
-rw-r----- 1 root cfgsoft 37356 Oct 31 15:01 BootStrapInstall.log
-r-xr-xr-x 1 root root 39624 Oct 31 15:01 BootStrapInstall.sh
-rw-r----- 1 root cfgsoft 243 Oct 23 14:17 checksum
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 cis
-r--r----- 1 root cfgsoft 192 Oct 11 10:32 CMAgentPkgReadme.txt
-r--r--r-- 1 root root 11095 Oct 31 15:01 csi.config
-rw-r----- 1 root cfgsoft 25926 Oct 31 15:01 DebugEvent_cis.dbe
-rw-r----- 1 root cfgsoft 11688722 Oct 31 15:01 install.log
-rw-r----- 1 root cfgsoft 513 Oct 31 15:00 KillAgent.log
-rwxr-x--- 1 root cfgsoft 70 Oct 23 14:17 package.sizes.Linux
drwxr-x--- 3 root cfgsoft 4096 Oct 31 15:01 python
-rw-rw---- 1 root cfgsoft 1830 Feb 27 2012 reinstall.log
dr-------- 2 root root 4096 Oct 31 15:01 saved
-rw-r----- 1 root cfgsoft 14250 Oct 31 15:01 status
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 uninstall
/opt/CMAgent/install/cis:
-r--r----- 1 root cfgsoft 6935 Oct 23 14:17 CInstallPackage.py
-rw-r----- 1 root cfgsoft 3321 Oct 31 15:01 CInstallPackage.pyc
-rw-r----- 1 root cfgsoft 919 Oct 23 14:17 cis.1.0.Linux
-r--r----- 1 root cfgsoft 1285 Oct 23 14:17 CisAgent.py
-r--r----- 1 root cfgsoft 6330 Oct 23 14:17 CisCommon.py
-rw-r----- 1 root cfgsoft 7136 Oct 31 15:01 CisCommon.pyc
-r--r----- 1 root cfgsoft 2360 Oct 23 14:17 CisEnvironment.py
-rw-r----- 1 root cfgsoft 2083 Oct 31 15:01 CisEnvironment.pyc
-r--r----- 1 root cfgsoft 3351 Oct 23 14:17 CisFilesystemBasic.py
-rw-r----- 1 root cfgsoft 3053 Oct 31 15:01 CisFilesystemBasic.pyc
-r--r----- 1 root cfgsoft 7771 Oct 23 14:17 CisFilesystem.py
-rw-r----- 1 root cfgsoft 8201 Oct 31 15:01 CisFilesystem.pyc
-r--r----- 1 root cfgsoft 7003 Oct 23 14:17 CisInstall.py
-rw-r----- 1 root cfgsoft 5641 Oct 31 15:01 CisInstall.pyc
-r--r----- 1 root cfgsoft 953 Oct 23 14:17 cis.py
-rw-r----- 1 root cfgsoft 284 Oct 31 15:01 cis.pyc
-r--r----- 1 root cfgsoft 8772 Oct 23 14:17 CisRegistry.py
-rw-r----- 1 root cfgsoft 8813 Oct 31 15:01 CisRegistry.pyc
-r--r----- 1 root cfgsoft 10274 Oct 23 14:17 CisRollback.py
-rw-r----- 1 root cfgsoft 8088 Oct 31 15:01 CisRollback.pyc
-r-xr-x--- 1 root cfgsoft 882696 Oct 23 14:17 _cis.so
-r--r----- 1 root cfgsoft 3432 Oct 23 14:17 CisValues.py
-rw-r----- 1 root cfgsoft 1844 Oct 31 15:01 CisValues.pyc
-r--r----- 1 root cfgsoft 2547 Oct 23 14:17 ConfigCommon.py
-rw-r----- 1 root cfgsoft 1789 Oct 31 15:01 ConfigCommon.pyc
-r--r----- 1 root cfgsoft 2788 Oct 23 14:17 CUninstallProduct.py
-rw-r----- 1 root cfgsoft 1268 Oct 31 15:01 CUninstallProduct.pyc
-r--r----- 1 root cfgsoft 3538 Oct 23 14:17 InstallCleanup.py
-r--r----- 1 root cfgsoft 12944 Oct 23 14:17 InstallMain.py
-r--r----- 1 root cfgsoft 6997 Oct 23 14:17 InstallPackages.py
-r--r----- 1 root cfgsoft 2858 Oct 23 14:17 Install.py
-r--r----- 1 root cfgsoft 4777 Oct 23 14:17 Process.py
-rw-r----- 1 root cfgsoft 3213 Oct 31 15:01 Process.pyc
-r--r----- 1 root cfgsoft 34203 Oct 23 14:17 Service.py
-rw-r----- 1 root cfgsoft 27037 Oct 31 15:01 Service.pyc
-r-xr-x--- 1 root cfgsoft 1433 Oct 23 14:17 TestGroup.sh
VCM Troubleshooting Guide
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VMware, Inc.