5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
export LD_LIBRARY_
PATH=/opt/CMAgent/CFC/3.0/lib:/opt/CMAgent/ThirdParty/1.0/lib
export CSI_REGISTRY_PATH=/opt/CMAgent
/opt/CMAgent/CFC/3.0/bin/CSI_ManagerCertificateStore -iz -fcert-file
/opt/CMAgent/data/db/SM/RDM
The SM/RDM directory contains the Birdstep database, which holds information about running requests,
the average time it takes a request to be run, and so on.
/opt/CMAgent/data/db/SM/RDM:
-rw-rwx--- 1 root cfgsoft 1536 Oct 31 15:01 MachineStatusLog.dbd
-rw-rwx--- 1 root cfgsoft 2048 Oct 31 15:01 MachineStatusLog_K1.dbd
-rw-rwx--- 1 root cfgsoft 3072 Oct 31 15:01 RequestStatusLog.dbd
-rw-rwx--- 1 root cfgsoft 2048 Oct 31 15:01 RequestStatusLog_K1.dbd
-rw-rwx--- 1 root cfgsoft 1536 Oct 31 15:01
StateMachineStateHistoryLog.dbd
-rw-rwx--- 1 root cfgsoft 2048 Oct 31 15:01
StateMachineStateHistoryLog_K1.dbd
-rw-rwx--- 1 root cfgsoft 2560 Oct 31 15:01 StateMachineStatusLog.dbd
-rw-rwx--- 1 root cfgsoft 2048 Oct 31 15:01 StateMachineStatusLog_
K1.dbd
-rw-rwx--- 1 root cfgsoft 2361 Oct 31 15:01 StatusManagerDB.dbd
/opt/CMAgent/ECMu
The ECMu directory contains code libraries specific to the UNIX Agent. The ECMu directory contains a
directory x.x for the code version, which in turn contains directories for the libraries and registration
scripts for ECMu.
/opt/CMAgent/ECMu:
drwxrwx--- 6 root cfgsoft 4096 Oct 31 15:01 1.0
-rw-r----- 1 root cfgsoft 1391 Oct 31 15:01 manifest_ECMu.1.0.Linux
-rw-r--r-- 1 root root 4 Oct 31 15:01 version
/opt/CMAgent/ECMu/1.0:
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 bin
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 lib
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 registration
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 scripts
/opt/CMAgent/ECMu/1.0/lib:
-r-xr-x--- 1 root cfgsoft 13216 Oct 31 15:01 libAgentXPCommon.so
-r-xr-x--- 1 root cfgsoft 315140 Oct 31 15:01
libAwkScriptDriverSubsystem.so
-r-xr-x--- 1 root cfgsoft 249236 Oct 31 15:01
libAwkScriptDriverSyslogEventsSubsystem.so
-r-xr-x--- 1 root cfgsoft 545168 Oct 31 15:01 libCsiPpxLibHelper.so
-r-xr-x--- 1 root cfgsoft 361100 Oct 31 15:01
libEcmAgentInspectorCommon.so
-r-xr-x--- 1 root cfgsoft 81704 Oct 31 15:01
libEcmAgentInspectorScript.so
-r-xr-x--- 1 root cfgsoft 274360 Oct 31 15:01 libEcmFileUploadJob.so
-r-xr-x--- 1 root cfgsoft 230176 Oct 31 15:01 libEcmRemoteCommandJob.so
-r-xr-x--- 1 root cfgsoft 204968 Oct 31 15:01
libEcmScriptInspectionJob.so
-r-xr-x--- 1 root cfgsoft 64392 Oct 31 15:01
libPatchFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 147424 Oct 31 15:01
VCM Troubleshooting Guide
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VMware, Inc.