5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
libSubsystemObjectCacheSubsystem.so
-r-xr-x--- 1 root cfgsoft 43488 Oct 31 15:01
libSubSystemSingletonManagerSubSystem.so
-r-xr-x--- 1 root cfgsoft 71996 Oct 31 15:01 libSynchronization.so
-r-xr-x--- 1 root cfgsoft 249692 Oct 31 15:01 libThreadPool.so
-r-xr-x--- 1 root cfgsoft 433704 Oct 31 15:01 libUNIXIPCCore.so
-r-xr-x--- 1 root cfgsoft 435896 Oct 31 15:01 libXMLParser.so
/opt/CMAgent/data
You can configure the location of the data directory when you install the Agent. The data directory
contains all of the inspection results, master files, and so on, and is used for any temporary files that are
created during the inspection process.
/opt/CMAgent/data:
drwxrwx--- 4 csi_acct cfgsoft 96 Oct 31 14:11 <collector-name>
drwxrwx--- 5 root cfgsoft 152 Oct 31 12:28 db
drwxrwx--- 4 csi_acct cfgsoft 152 Oct 31 11:53 tmp
/opt/CMAgent/data/db
The db directory contains directories for the data model and status manager Birdstep databases. It also
contains a directory for the Agent certificate store.
/opt/CMAgent/data/db:
drwxrwx--- 3 root cfgsoft 4096 Oct 31 15:01 DtmDB
drwxrwx--- 3 root cfgsoft 4096 Oct 31 15:01 PDS
drwxrwx--- 3 root cfgsoft 4096 Oct 31 15:01 SM
/opt/CMAgent/data/db/DtmDB:
drwxrwx--- 2 root cfgsoft 4096 Oct 31 15:01 RDM
/opt/CMAgent/data/db/DtmDB/RDM
The DtmDB/RDM directory is the Birdstep database that contains the default data model. This data model
forms the basis for replicated data models from the Agent.
/opt/CMAgent/data/db/DtmDB/RDM:
-rw-rwx--- 1 root cfgsoft 1865 Oct 31 15:01 DtmDB.dbd
-rw-rwx--- 1 root cfgsoft 2048 Oct 31 15:01 DtmKeys.dbd
-rw-rwx--- 1 root cfgsoft 9216 Oct 31 15:01 DtmRecord.dbd
/opt/CMAgent/data/db/PDS
The PDS directory contains the certificate store. For the Agent to validate a Collector, the files in this
directory must be readable by the cfgsoft group.
/opt/CMAgent/data/db/PDS:
-rw-rw---- 1 root cfgsoft 2895 Oct 31 15:01 CertStore
drwxrwx--- 2 root cfgsoft 4096 Oct 31 15:01 sib
If the Agent package was copied from a Collector, the certificate for the Collector is preloaded to the
certificate store. You can use the CSI_ManageCertificateStore executable file to add other certificates.
NOTE On some UNIX variants, replace LD_LIBRARY_PATH with the following environment variable
name:
AIX: LIBPATH
HP-UX: SHLIB_PATH
Mac OS: DYLD_LIBRARY_PATH
VCM UNIX Agent
VMware, Inc.
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