5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
-r-xr-x--- 1 root cfgsoft 208547 Oct 31 15:01 CsiAgtStartupCli
-r-xr-x--- 1 root cfgsoft 313560 Oct 31 15:01 CsiListenerWorkerDaemon
-r-xr-x--- 1 root cfgsoft 109214 Oct 31 15:01 CSI_
ManageCertificateStore
-r-xr-x--- 1 root cfgsoft 15324 Oct 31 15:01 RegisterSubSystem
-r-xr-x--- 1 root cfgsoft 27080 Oct 31 15:01 RegistryAdd
-r-xr-x--- 1 root cfgsoft 17404 Oct 31 15:01 RegistryRead
-r-xr-x--- 1 root cfgsoft 15176 Oct 31 15:01 UnregisterSubSystem
-r-xr-x--- 1 root cfgsoft 261548 Oct 31 15:01 vcmcrypt
/opt/CMAgent/CFC/3.0/lib:
-r-xr-x--- 1 root cfgsoft 1881248 Oct 31 15:01 libCfcCommonAggregator.so
-r-xr-x--- 1 root cfgsoft 400160 Oct 31 15:01 libCfcDataSerializable.so
-r-xr-x--- 1 root cfgsoft 179776 Oct 31 15:01
libCfcDebugEventSubSystemSingleton.so
-r-xr-x--- 1 root cfgsoft 633924 Oct 31 15:01 libCfcEncoding.so
-r-xr-x--- 1 root cfgsoft 219932 Oct 31 15:01 libCfcFileCompression.so
-r-xr-x--- 1 root cfgsoft 53784 Oct 31 15:01 libCfcGlobals.so
-r-xr-x--- 1 root cfgsoft 35528 Oct 31 15:01 libCfcSecCommon.so
-r-xr-x--- 1 root cfgsoft 479356 Oct 31 15:01
libCfcStreamCompression.so
-r-xr-x--- 1 root cfgsoft 2421024 Oct 31 15:01 libChannelCommon.so
-r-xr-x--- 1 root cfgsoft 443000 Oct 31 15:01 libCommunicationCommon.so
-r-xr-x--- 1 root cfgsoft 102320 Oct 31 15:01
libCommunicationFactorySubSystem.so
-r-xr-x--- 1 root cfgsoft 295880 Oct 31 15:01
libComponentInteropSubsystem.so
-r-xr-x--- 1 root cfgsoft 248724 Oct 31 15:01
libCryptographicUtilities.so
-r-xr-x--- 1 root cfgsoft 286980 Oct 31 15:01
libCsiHttpProtocolHandlerCommon.so
-r-xr-x--- 1 root cfgsoft 123292 Oct 31 15:01
libCsiHttpTlsProtocolHandlerSubsystem.so
-r-xr-x--- 1 root cfgsoft 372088 Oct 31 15:01
libCsiSocketListenerSubsystem.so
-r-xr-x--- 1 root cfgsoft 63536 Oct 31 15:01
libCsiSocketListenerUtils.so
-r-xr-x--- 1 root cfgsoft 283288 Oct 31 15:01 libCssBase.so
-r-xr-x--- 1 root cfgsoft 269880 Oct 31 15:01 libCssCryptoCommon.so
-r-xr-x--- 1 root cfgsoft 156644 Oct 31 15:01
libCssDataProtectionServiceSubsystem.so
-r-xr-x--- 1 root cfgsoft 213096 Oct 31 15:01
libCssOpensslCertificateStoreSubsystem.so
-r-xr-x--- 1 root cfgsoft 1594700 Oct 31 15:01 libCssOpensslCommon.so
-r-xr-x--- 1 root cfgsoft 89424 Oct 31 15:01
libCssOpensslCryptoProviderSubsystem.so
-r-xr-x--- 1 root cfgsoft 250320 Oct 31 15:01
libCssOpensslProtectedStorageSubsystem.so
-r-xr-x--- 1 root cfgsoft 47680 Oct 31 15:01
libCssServicesManagerSubsystemSingleton.so
-r-xr-x--- 1 root cfgsoft 249988 Oct 31 15:01 libCssTlsCommon.so
-r-xr-x--- 1 root cfgsoft 383200 Oct 31 15:01
libCssTlsOpensslSubsystem.so
-r-xr-x--- 1 root cfgsoft 197568 Oct 31 15:01
libDataSerializableFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 271448 Oct 31 15:01 libFile.so
-r-xr-x--- 1 root cfgsoft 238248 Oct 31 15:01
libFileTransferInteropSubsystem.so
-r-xr-x--- 1 root cfgsoft 441896 Oct 31 15:01 libFormattersSubsystem.so
-r-xr-x--- 1 root cfgsoft 98748 Oct 31 15:01 libMemoryBuffers.so
-r-xr-x--- 1 root cfgsoft 216688 Oct 31 15:01 libSerializationCommon.so
-r-xr-x--- 1 root cfgsoft 90412 Oct 31 15:01
VCM Troubleshooting Guide
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VMware, Inc.