5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
-r-xr-x--- 1 root cfgsoft 770416 Oct 31 15:01 libFilterCommon.so
-r-xr-x--- 1 root cfgsoft 94784 Oct 31 15:01 libFilterDocs.so
-r-xr-x--- 1 root cfgsoft 278088 Oct 31 15:01 libFilterDriver.so
-r-xr-x--- 1 root cfgsoft 36392 Oct 31 15:01
libFilterFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 221500 Oct 31 15:01 libHdsCommon.so
-r-xr-x--- 1 root cfgsoft 68688 Oct 31 15:01 libHdsParsers.so
-r-xr-x--- 1 root cfgsoft 221624 Oct 31 15:01 libHdsStreams.so
-r-xr-x--- 1 root cfgsoft 185264 Oct 31 15:01
libInstallInteropSubsystem.so
-r-xr-x--- 1 root cfgsoft 34724 Oct 31 15:01 libRdmDataStorageBase.so
-r-xr-x--- 1 root cfgsoft 388728 Oct 31 15:01
libRdmDataStorageCommon.so
-r-xr-x--- 1 root cfgsoft 72616 Oct 31 15:01
libRdmDataStoreManagerSubsystem.so
-r-xr-x--- 1 root cfgsoft 367956 Oct 31 15:01
libRdmDtmProviderSubsystem.so
-r-xr-x--- 1 root cfgsoft 140272 Oct 31 15:01
libRdmLockManagerSubsystem.so
-r-xr-x--- 1 root cfgsoft 342516 Oct 31 15:01
libRdmStatusManagerProviderSubsystem.so
-r-xr-x--- 1 root cfgsoft 94772 Oct 31 15:01 libRegistryConfig.so
-r-xr-x--- 1 root cfgsoft 65064 Oct 31 15:01
libRemoteCommandObjectCommon.so
-r-xr-x--- 1 root cfgsoft 114352 Oct 31 15:01
libReplicationFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 225308 Oct 31 15:01
libReplicationSerialization.so
-r-xr-x--- 1 root cfgsoft 261464 Oct 31 15:01
libRequestFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 332628 Oct 31 15:01 libRequestObjectCommon.so
-r-xr-x--- 1 root cfgsoft 114864 Oct 31 15:01 libRequestSubsystem.so
-r-xr-x--- 1 root cfgsoft 69224 Oct 31 15:01
libResponseFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 347788 Oct 31 15:01
libScriptEngineSubsystem.so
-r-xr-x--- 1 root cfgsoft 126260 Oct 31 15:01 libSimpleDtmManager.so
-r-xr-x--- 1 root cfgsoft 155720 Oct 31 15:01 libSimpleXmlDtmManager.so
-r-xr-x--- 1 root cfgsoft 287320 Oct 31 15:01
libStateMachineDefinitions.so
-r-xr-x--- 1 root cfgsoft 295944 Oct 31 15:01 libStateMachineEngine.so
-r-xr-x--- 1 root cfgsoft 250800 Oct 31 15:01
libStateMachineFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 965736 Oct 31 15:01 libStatusManager.so
/opt/CMAgent/CFC
The CFC directory contains code libraries that are common components. It contains an x.x directory for
the code version, which in turn contains a bin directory that contains all executable files and a lib
directory that contains all libraries.
/opt/CMAgent/CFC:
drwxr-x--- 4 root cfgsoft 4096 Oct 31 15:01 3.0
-rw-r----- 1 root cfgsoft 2770 Oct 31 15:01 manifest_CFC.3.0.Linux
/opt/CMAgent/CFC/3.0:
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 bin
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 lib
/opt/CMAgent/CFC/3.0/bin:
-r-xr-x--- 1 root cfgsoft 87449 Oct 31 15:01 CsiAgentListener
VCM UNIX Agent
VMware, Inc.
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