5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
drwxrwx--- 3 csi_acct cfgsoft 4096 Oct 31 15:01 data
drwxrwx--- 3 root cfgsoft 4096 Oct 31 15:01 ECMu
drwxr-x--- 6 root cfgsoft 4096 Oct 31 15:01 install
drwxr-x--- 3 root cfgsoft 4096 Oct 31 15:01 Installer
lrwxrwxrwx 1 root cfgsoft 20 Oct 31 15:01 log ->
/var/log/CMAgent/log
dr-xr-x--x 3 root cfgsoft 4096 Oct 31 15:01 ThirdParty
drwxr-xr-x 2 root root 4096 Oct 31 15:01 uninstall
/opt/CMAgent/Agent
The Agent directory contains code libraries that are specific to the Agent. The Agent directory contains an
x.x directory for the code version, which in turn contains a bin directory that contains all executable files
and a lib directory that contains all libraries.
/opt/CMAgent/Agent:
drwxr-x--- 4 root cfgsoft 4096 Oct 31 15:01 3.0
-rw-r----- 1 root cfgsoft 3201 Oct 31 15:01 manifest_Agent.3.0.Linux
/opt/CMAgent/Agent/3.0:
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 bin
drwxr-x--- 2 root cfgsoft 4096 Oct 31 15:01 lib
/opt/CMAgent/Agent/3.0/bin:
[ currently empty ]
/opt/CMAgent/Agent/3.0/lib:
-r-xr-x--- 1 root cfgsoft 301984 Oct 31 15:01
libAgentFileManagerSubsystem.so
-r-xr-x--- 1 root cfgsoft 76696 Oct 31 15:01 libAgentResponse.so
-r-xr-x--- 1 root cfgsoft 105560 Oct 31 15:01 libChangeCommon.so
-r-xr-x--- 1 root cfgsoft 102024 Oct 31 15:01
libChangeFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 28192 Oct 31 15:01 libCommonQueues.so
-r-xr-x--- 1 root cfgsoft 113796 Oct 31 15:01 libCommonStates.so
-r-xr-x--- 1 root cfgsoft 82056 Oct 31 15:01
libConfigurationFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 65088 Oct 31 15:01
libCsiAgentCompatibilitySerialization.so
-r-xr-x--- 1 root cfgsoft 41304 Oct 31 15:01
libCsiAgentFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 110164 Oct 31 15:01
libCsiAgentFileTransferHandlerSubsystem.so
-r-xr-x--- 1 root cfgsoft 972288 Oct 31 15:01 libCsiAgentSubsystem.so
-r-xr-x--- 1 root cfgsoft 274868 Oct 31 15:01 libCsiAgentUNIXIPC.so
-r-xr-x--- 1 root cfgsoft 212960 Oct 31 15:01
libCsiAgentUNIXProxySubsystem.so
-r-xr-x--- 1 root cfgsoft 114808 Oct 31 15:01 libDataStorageCommon.so
-r-xr-x--- 1 root cfgsoft 208428 Oct 31 15:01 libDeltaEngine.so
-r-xr-x--- 1 root cfgsoft 85192 Oct 31 15:01
libDeltaFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 139712 Oct 31 15:01 libDeltaSerialization.so
-r-xr-x--- 1 root cfgsoft 850712 Oct 31 15:01 libDtmClient.so
-r-xr-x--- 1 root cfgsoft 102992 Oct 31 15:01 libDtmCommon.so
-r-xr-x--- 1 root cfgsoft 77416 Oct 31 15:01 libDtmFactorySubsystem.so
-r-xr-x--- 1 root cfgsoft 85148 Oct 31 15:01 libDtmManager.so
-r-xr-x--- 1 root cfgsoft 479664 Oct 31 15:01 libDtmUpdateManager.so
-r-xr-x--- 1 root cfgsoft 94880 Oct 31 15:01 libEcmCoreGlobals.so
-r-xr-x--- 1 root cfgsoft 114572 Oct 31 15:01 libFileManagerCommon.so
-r-xr-x--- 1 root cfgsoft 139140 Oct 31 15:01
libFileManagerSubsystem.so
VCM Troubleshooting Guide
60
VMware, Inc.