5.8

Table Of Contents
Contents
Manual Window Agent Installation 52
Windows Agent Communication Protocols 53
Communication Protocol Change Process 54
Detect Previous Install 54
Uninstall Agent 54
Uninstall Package Installer 54
Uninstall Basic Installer 55
Validate Installation Environment 55
Install Simple Installer 55
Store Installation Data in the Database 56
Install Module Installer 56
Fully Release the Synchronization Lock On the Target Machine 56
Submit Request to Agent 56
Check If Request Is Complete 56
Transfer Request Results 56
Acknowledge Successful Data Transfer 57
Prepare Request Results For Insert 57
Insert Data Into Database 57
Transform Inserted Data 57
Cleanup Machine Data 57
Partially Release the Synchronization Lock on the Target Machine 57
Cleanup Request Data 57
Debug Window Agent Installations 58
VCM UNIX Agent 59
UNIX Agent Directory Structure After Installation 59
/opt/CMAgent 59
/opt/CMAgent/Agent 60
/opt/CMAgent/CFC 61
/opt/CMAgent/data 63
/opt/CMAgent/data/db 63
/opt/CMAgent/data/db/DtmDB/RDM 63
/opt/CMAgent/data/db/PDS 63
/opt/CMAgent/data/db/SM/RDM 64
/opt/CMAgent/ECMu 64
/opt/CMAgent/ECMu/x.x/bin 65
/opt/CMAgent/ECMu/x.x/scripts 65
/opt/CMAgent/install 66
/opt/CMAgent/Installer 68
/opt/CMAgent/ThirdParty 68
/opt/CMAgent/ThirdParty/x.x/PatchAssessment 68
/opt/CMAgent/uninstall 69
Directories Created During an Inspection 69
Directory of Executed Scripts and Results 70
Collector Certificates 70
Patch Assessment 71
Exploratory UNIX Agent Troubleshooting 71
Installation Errors 71
Collector Cannot Contact the Agent 72
Agent is Unresponsive 72
Collections Return No Data 73
Monitoring Network Traffic 78
Index 81
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