5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
Contents
Manual Window Agent Installation 52
Windows Agent Communication Protocols 53
Communication Protocol Change Process 54
Detect Previous Install 54
Uninstall Agent 54
Uninstall Package Installer 54
Uninstall Basic Installer 55
Validate Installation Environment 55
Install Simple Installer 55
Store Installation Data in the Database 56
Install Module Installer 56
Fully Release the Synchronization Lock On the Target Machine 56
Submit Request to Agent 56
Check If Request Is Complete 56
Transfer Request Results 56
Acknowledge Successful Data Transfer 57
Prepare Request Results For Insert 57
Insert Data Into Database 57
Transform Inserted Data 57
Cleanup Machine Data 57
Partially Release the Synchronization Lock on the Target Machine 57
Cleanup Request Data 57
Debug Window Agent Installations 58
VCM UNIX Agent 59
UNIX Agent Directory Structure After Installation 59
/opt/CMAgent 59
/opt/CMAgent/Agent 60
/opt/CMAgent/CFC 61
/opt/CMAgent/data 63
/opt/CMAgent/data/db 63
/opt/CMAgent/data/db/DtmDB/RDM 63
/opt/CMAgent/data/db/PDS 63
/opt/CMAgent/data/db/SM/RDM 64
/opt/CMAgent/ECMu 64
/opt/CMAgent/ECMu/x.x/bin 65
/opt/CMAgent/ECMu/x.x/scripts 65
/opt/CMAgent/install 66
/opt/CMAgent/Installer 68
/opt/CMAgent/ThirdParty 68
/opt/CMAgent/ThirdParty/x.x/PatchAssessment 68
/opt/CMAgent/uninstall 69
Directories Created During an Inspection 69
Directory of Executed Scripts and Results 70
Collector Certificates 70
Patch Assessment 71
Exploratory UNIX Agent Troubleshooting 71
Installation Errors 71
Collector Cannot Contact the Agent 72
Agent is Unresponsive 72
Collections Return No Data 73
Monitoring Network Traffic 78
Index 81
VMware, Inc.
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