5.8
Table Of Contents
- VMware vRealize Configuration Manager Troubleshooting Guide
- Contents
- About This Book
- Troubleshooting Overview
- Types of Problems
- Gathering Diagnostic Information
- What to Send to VMware Technical Support
- Capture a Desktop Image
- Capture a Window Image
- Set the Debug Log to Store all Message Types
- Extract the Debug Log
- Extract SQL Server Logs
- Collect IIS Logs
- Collect ARS Files
- Collect the UNIX Syslog Messages
- Collect Import/Export Tool Logs
- Extract Windows Event Logs
- Extract Windows System Information
- Collect UNIX ETL Logs
- Collect VCM Installation Logs
- Enable VCM Patching Logging
- Collect VCM Patching Logs
- Collect Agent Logging
- Troubleshooting Problems with VCM
- Patch Content Does Not Download for Red Hat and SUSE Machines
- Signed Patch Content Cannot Be Validated
- Mismatched Security Setting for AIX Patch Staging with NFS
- UNIX Patch Deployment Fails
- UNIX Patch Assessment Returns No Results
- Patch Deployment Jobs Might Time Out
- UNIX Bulletins Missing from the Required Location
- Report and Node Summary Errors
- Report Parameter Errors
- Protected Storage Errors
- SSL Becomes Disabled
- Troubleshooting the vSphere Client VCM Plug-In
- vSphere Client VCM Plug-In Is Not Enabled
- Cannot Register the vSphere Client VCM Plug-In
- Invalid Certificate on a vSphere Client
- Collector Not Running
- HTTPS/SSL Is Not Configured on the Collector
- Collection Unsuccessful
- Machines Not Listed in the Collect Available List
- Machines Not Listed in the Available List for Any Action
- ESX Servers Are Not Displayed
- VCM Windows Agent
- Windows Agent Installation Environment
- Windows Agent Installation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Install Simple Installer
- Install Module Installer
- Resolve All Versions of Modules Based on Highest Version Number
- Install Module
- Fully Release the Synchronization Lock on the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results for Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Uninstallation Process
- Detect Previous Install
- Validate Installation Environment
- Interrogate Target Environment
- Resolve Uninstall Dependencies
- Uninstall Module
- Uninstall Module Installer
- Fully Release the Synchronization Lock on the Target Machine
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Windows Agent Upgrade Process
- Windows Agent Manual Installation Process
- Windows Agent Communication Protocols
- Communication Protocol Change Process
- Detect Previous Install
- Uninstall Agent
- Uninstall Package Installer
- Uninstall Basic Installer
- Validate Installation Environment
- Install Simple Installer
- Store Installation Data in the Database
- Install Module Installer
- Fully Release the Synchronization Lock On the Target Machine
- Submit Request to Agent
- Check If Request Is Complete
- Transfer Request Results
- Acknowledge Successful Data Transfer
- Prepare Request Results For Insert
- Insert Data Into Database
- Transform Inserted Data
- Cleanup Machine Data
- Partially Release the Synchronization Lock on the Target Machine
- Cleanup Request Data
- Debug Window Agent Installations
- VCM UNIX Agent
- UNIX Agent Directory Structure After Installation
- /opt/CMAgent
- /opt/CMAgent/Agent
- /opt/CMAgent/CFC
- /opt/CMAgent/data
- /opt/CMAgent/data/db
- /opt/CMAgent/data/db/DtmDB/RDM
- /opt/CMAgent/data/db/PDS
- /opt/CMAgent/data/db/SM/RDM
- /opt/CMAgent/ECMu
- /opt/CMAgent/ECMu/x.x/bin
- /opt/CMAgent/ECMu/x.x/scripts
- /opt/CMAgent/install
- /opt/CMAgent/Installer
- /opt/CMAgent/ThirdParty
- /opt/CMAgent/ThirdParty/x.x/PatchAssessment
- /opt/CMAgent/uninstall
- Directories Created During an Inspection
- Directory of Executed Scripts and Results
- Collector Certificates
- Patch Assessment
- Exploratory UNIX Agent Troubleshooting
- UNIX Agent Directory Structure After Installation
- Index
VCM Troubleshooting Guide
Patch Deployment Jobs Might Time Out 32
UNIX Bulletins Missing from the Required Location 33
Report and Node Summary Errors 33
Report Parameter Errors 34
Protected Storage Errors 35
SSL Becomes Disabled 36
Troubleshooting the vSphere Client VCM Plug-In 37
vSphere Client VCM Plug-In Is Not Enabled 37
Cannot Register the vSphere Client VCM Plug-In 37
Invalid Certificate on a vSphere Client 38
Collector Not Running 38
HTTPS/SSL Is Not Configured on the Collector 38
Collection Unsuccessful 39
Machines Not Listed in the Collect Available List 39
Machines Not Listed in the Available List for Any Action 39
ESX Servers Are Not Displayed 39
VCM Windows Agent 41
Windows Agent Installation Environment 41
Windows Agent Installation Networking Requirements 41
Windows Agent Installation Collector Credentials 42
Windows Agent Installation Process 42
Detect Previous Install 42
Validate Installation Environment 43
Interrogate Target Environment 43
Resolve Uninstall Dependencies 44
Uninstall Module 44
Uninstall Module Installer 44
Install Simple Installer 44
Install Module Installer 46
Resolve All Versions of Modules Based on Highest Version Number 46
Install Module 47
Fully Release the Synchronization Lock on the Target Machine 47
Submit Request to Agent 47
Check If Request Is Complete 47
Transfer Request Results 47
Acknowledge Successful Data Transfer 47
Prepare Request Results for Insert 48
Insert Data Into Database 48
Transform Inserted Data 48
Cleanup Machine Data 48
Partially Release the Synchronization Lock on the Target Machine 48
Cleanup Request Data 48
Windows Agent Uninstallation Process 48
Detect Previous Install 49
Validate Installation Environment 49
Interrogate Target Environment 50
Resolve Uninstall Dependencies 50
Uninstall Module 50
Uninstall Module Installer 50
Fully Release the Synchronization Lock on the Target Machine 51
Partially Release the Synchronization Lock on the Target Machine 51
Cleanup Request Data 51
Windows Agent Upgrade Process 51
Windows Agent Manual Installation Process 52
No Manual Upgrade 52
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