5.8

Table Of Contents
VCM Troubleshooting Guide
Patch Deployment Jobs Might Time Out 32
UNIX Bulletins Missing from the Required Location 33
Report and Node Summary Errors 33
Report Parameter Errors 34
Protected Storage Errors 35
SSL Becomes Disabled 36
Troubleshooting the vSphere Client VCM Plug-In 37
vSphere Client VCM Plug-In Is Not Enabled 37
Cannot Register the vSphere Client VCM Plug-In 37
Invalid Certificate on a vSphere Client 38
Collector Not Running 38
HTTPS/SSL Is Not Configured on the Collector 38
Collection Unsuccessful 39
Machines Not Listed in the Collect Available List 39
Machines Not Listed in the Available List for Any Action 39
ESX Servers Are Not Displayed 39
VCM Windows Agent 41
Windows Agent Installation Environment 41
Windows Agent Installation Networking Requirements 41
Windows Agent Installation Collector Credentials 42
Windows Agent Installation Process 42
Detect Previous Install 42
Validate Installation Environment 43
Interrogate Target Environment 43
Resolve Uninstall Dependencies 44
Uninstall Module 44
Uninstall Module Installer 44
Install Simple Installer 44
Install Module Installer 46
Resolve All Versions of Modules Based on Highest Version Number 46
Install Module 47
Fully Release the Synchronization Lock on the Target Machine 47
Submit Request to Agent 47
Check If Request Is Complete 47
Transfer Request Results 47
Acknowledge Successful Data Transfer 47
Prepare Request Results for Insert 48
Insert Data Into Database 48
Transform Inserted Data 48
Cleanup Machine Data 48
Partially Release the Synchronization Lock on the Target Machine 48
Cleanup Request Data 48
Windows Agent Uninstallation Process 48
Detect Previous Install 49
Validate Installation Environment 49
Interrogate Target Environment 50
Resolve Uninstall Dependencies 50
Uninstall Module 50
Uninstall Module Installer 50
Fully Release the Synchronization Lock on the Target Machine 51
Partially Release the Synchronization Lock on the Target Machine 51
Cleanup Request Data 51
Windows Agent Upgrade Process 51
Windows Agent Manual Installation Process 52
No Manual Upgrade 52
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