5.8

Solution
1. On the Agent Proxy machine, open the command prompt.
2. Change directory to the following VCM folder.
The default location is C:\Program Files (x86)\VMware\VCM\AgentData\protected
3. Delete the following files:
ECMv.csi.pds
ECMv.csi.pds.lck
4. Run the following command:
GenerateAgentProxyKeys.cmd
5. Verify that the following files were generated:
agent-proxy-machine-name_securecomm_public_key.txt
agent-proxy-machine-name_ssh_public_key.txt
6. Run the following command:
DatabaseUploadKey.cmd agent-proxy-machine-name_securecomm_public_key.txt
SSL Becomes Disabled
During a Collector upgrade, the option for secure socket layer (SSL) communication is turned off.
Problem
The check box to require a secure SSL channel becomes unchecked in the VCM virtual directory
properties. After upgrading, you are then logging in to VCM over an unsecured connection without
HTTPS.
Cause
The upgrade process causes this problem on a VCM Collector that is using SSL, even though the settings
for secure SSL were in effect before starting the upgrade.
Solution
Restore the VCM virtual directory setting:
1. From a command prompt on the VCM Web server, type compmgmt.msc.
2. Expand the Services and Applications node, and expand Internet Information Services > Web Sites >
Default Web Site.
3. Right-click the VCM virtual directory, and select Properties.
4. Click the Directory Security tab, and in the Secure Communications panel, click Edit.
5. Select the Require secure channel (SSL) check box, and click OK twice.
Restore the IIS setting in VCM:
1. On the VCM Collector, select Administration.
2. Select Settings > General Settings > Database.
3. Select IIS HTTP string http or https.
4. Click Edit Setting and change the IIS HTTP string setting to https.
VCM Troubleshooting Guide
36
VMware, Inc.