5.8

UNIX Bulletins Missing from the Required Location
UNIXpatch bulletins are not in the required location on the Agent machine.
Problem
UNIXpatch bulletins are not in the required location on the Agent machine, which causes UNIXpatch
assessments to fail and not display assessment results.
Cause
The problem can occur because of any of the following situations:
n The Agent version does not match the UNIX platform support for Patch Assessment.
n The process of distributing the bulletin information to the UNIX Agent machine failed.
n The bulletin information was removed from the UNIX Agent machine.
n Bulletin information is not loaded on the Collector.
n A Collector upgrade failed to reprocess bulletin information.
Solution
Use these corrective measures, respectively:
n Make sure the Agent version is supported for how you are performing UNIX Patch Assessment:
Agent earlier than 5.0. No support.
Version 5.0 Agent. Support for some UNIX platforms, but requires manual distribution of
bulletin information to the UNIX Agent machine.
Version 5.1 Agent and later. Support for additional UNIX platforms, along with automated
distribution of bulletin information to the UNIX Agent machine.
n Retry the process of distributing the bulletin information to the UNIX Agent machine.
n Add the bulletin information back to the UNIX Agent machine.
n Check for updates on the Collector. If the check reports that no updates are available, run Check for
Updates with the Force option.
n The Collector should reprocess bulletin information during an upgrade. If it did not, running Check for
Updates with the Force option might correct the problem.
Report and Node Summary Errors
You see error messages when looking at reports and node summaries.
Problem
After installing or upgrading VCM, you see any of the following errors when you look at reports and
node summaries.
Server Unavailable
The web application you are attempting to access on this web server is
currently unavailable.
Client found response content type of "text/html" but expected "text/xml".
No results returned for specified parameters.
The last error might occur even if the report appears to run, and part of the report appears.
Troubleshooting Problems with VCM
VMware, Inc.
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