5.8

Solution
Use these corrective measures, respectively:
n Review the patch bulletins to make sure they match the selected machine type.
n Review the patch bulletins to make sure they match the selected machine architecture, 32-bit or 64-bit.
n Review or change the custom filter to remove attributes that the selected machine type does not
support.
n VCM supports UNIX Patch Assessment custom filters, which can be used when assessing older Agents.
For 5.1 or earlier Agents, first collect the Machines - General data class so that the assessment can
succeed.
For 5.1.x or later Agents, you do not need to first perform a Machines - General collection.
n See "UNIX Bulletins Missing from the Required Location" on page 33.
Patch Deployment Jobs Might Time Out
Patching many machines simultaneously or downloading patches at run time might exceed the patching
window.
Problem
When you patch many machines, or if you selected the option to download the patches at run time, the
patching jobs might exceed the available time.
Cause
When VCM deploys patches to managed machines, VCM creates a job for each machine. When a reboot
of the managed machine is required, two jobs are created for the machine, with the same start time.
Depending on the number of machines being patched and the number of jobs, the time allowed for the
patching window might expire before the patching jobs are finished. Either the request might have
become stale or the number of maximum concurrent VCMAgent installations might be set too low.
Solution
If patching jobs time out, take the following actions.
1. Increase the time before a request is considered stale.
a. Click Administration and select Settings > General Settings > Collector.
b. Select How long before a request will be considered stale (minutes).
c. Click Edit Setting, and increase the number of minutes.
2. Increase the number of maximum concurrent VCM Agent installs.
a. Click Administration and select Settings > General Settings > Patching > Windows >
Deployment > Collector Option.
b. Click Edit and increase the number of maximum concurrent VCM Agent installations.
3. Reschedule the patch assessment or deployment jobs.
a. Click Patching and select Job Management > UNIX or Windows > Job Manager > Scheduled >
Assessments or Deployments.
b. Reschedule the job.
VCM Troubleshooting Guide
32
VMware, Inc.