5.8

Table Of Contents
Contents
About This Book 7
Troubleshooting Overview 9
Troubleshooting Workflow 9
Verifying That Behavior Is Negative 10
Isolating Behavior 10
Identifying External Factors 10
Checking VCM Logs 11
Info Messages 11
Warning Messages 11
Error Messages 12
Exception Messages 12
Types of Problems 13
User Interface Problems 13
Security and Authentication Problems 14
SQL Server Problems 14
VCM Agent Problems 15
UNIX Agent Problems 15
Report Server Problems 15
Internet Information Services Problems 16
Network Connectivity Problems 16
Hardware and Performance Problems 16
Gathering Diagnostic Information 19
What to Send to VMware Technical Support 19
Capture a Desktop Image 20
Capture a Window Image 20
Set the Debug Log to Store all Message Types 21
Extract the Debug Log 21
Extract SQL Server Logs 22
Collect IIS Logs 22
Collect ARS Files 23
Collect the UNIX Syslog Messages 24
Collect Import/Export Tool Logs 24
Extract Windows Event Logs 24
Extract Windows System Information 25
Collect UNIX ETL Logs 25
Collect VCM Installation Logs 25
Enable VCM Patching Logging 25
Collect VCM Patching Logs 26
Collect Agent Logging 26
Troubleshooting Problems with VCM 29
Patch Content Does Not Download for Red Hat and SUSEMachines 29
Signed Patch Content Cannot Be Validated 30
Mismatched Security Setting for AIX Patch Staging with NFS 30
UNIX Patch Deployment Fails 31
UNIX Patch Assessment Returns No Results 31
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