5.8

Extract Windows System Information
Windows includes an executable application file msinfo32.exe that can provide a detailed snapshot of the
current state of a system.
Procedure
1. On the Collector, click Start > Run.
2. Type msinfo32.exein the text box.
3. From the pull-down menus, click File > Save.
4. Type a meaningful file name, and click Save.
The save process might take a few minutes to create the NFO file that holds the detailed snapshot.
Collect UNIX ETL Logs
UNIX extract, transform, load (ETL) logs record the detailed workings of the ETL service.
Procedure
1. On the Collector, navigate to the following folder:
The default location is C:\ProgramData\Configuresoft\ECM\ExceptionLog
2. Copy the log files that begin with etl.
Collect VCM Installation Logs
When installing VCM, the installer script writes log files that record the progress and status of the
installation.
Procedure
1. On the Collector, log in as the user who installed VCM.
2. Select Start > Run.
3. In the text box, type %TEMP% to open the \Temp directory.
If you are not taken to the \Temp directory, it might be because of the FlatTempDir Registry key. See
Microsoft Knowledge Base article 243215 for more information.
4. Make a ZIP file of all the files in the \_csi_installation folder.
Enable VCM Patching Logging
The VCM Patching module creates its own logs, which supplement the VCM debug file.VCM Patching
logging is disabled by default.
Procedure
1. On your SQL Server machine, open SQL Server Management Studio.
2. Connect to the VCM database using your preferred authentication method.
3. From the toolbar, click New Query.
A blank query pane appears.
4. From the toolbar drop-down menu, select the VCM database.
Gathering Diagnostic Information
VMware, Inc.
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