5.8

10. Start a collection, and note its Job ID as seen in the Running Jobs window.
11. After the job is finished, look for a CollectorData subfolder named with the Job ID of the job that just
finished.
12. Create a ZIP file of the entire subfolder.
The ZIP file is what you send to VMware Technical Support.
What to do Next
Reopen the Registry, and set the two AreResultsSaved values to 0.
Collect the UNIX Syslog Messages
The UNIX syslog functions like the Event Log in Windows, because it records a large amount of detailed
system messages.
NOTE The messages file location varies.
Procedure
1. Log in to the UNIX Agent system as the root user.
2. Use catto view the contents of the /etc/syslog.conf file.
In the file, look for an entry that indicates where the messages file is located.
3. Find the messages file itself, and transfer a copy of it to your local workstation or Collector.
4. Look for log files that have been rotated, and copy those as well.
Rotated files typically have some value appended to their name, such as /var/log/messages.1.
Collect Import/Export Tool Logs
The VCM import/export tool creates a debug file that might provide troubleshooting clues to data import
or export problems.
Procedure
1. Log in to the VCM machine where the import/export tool is installed.
2. Navigate to the following VCM folder:
The default location is C:\Program Files (x86)\VMware\VCM\Tools\ImportExport
3. Copy any DBE files in the folder.
Extract Windows Event Logs
The Windows Event Log categories are Application, Security, and System. VCM errors almost always
appear in the Application or System categories.
Procedure
1. On the Collector, select Start > Administrative Tools > Event Viewer.
2. On the left, locate and highlight the Application or System log.
3. From the pull-down menus, select Action > Save Log File As.
4. Type an appropriate name and click Save.
VCM Troubleshooting Guide
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VMware, Inc.