5.8

Procedure
1. On the Web server, select Start > Administrative Tools > Internet Information Services (IIS)
Manager.
2. Expand Internet Information Services > server-name > Web Sites.
3. Right-click Default Web Site, and select Properties.
4. Verify that the Enable Logging check box is selected.
5. In the Active log format drop-down menu, select W3C Extended Log File Format, and click
Properties.
6. Make a note of where the logs are stored.
The default location is C:\WINDOWS\system32\LogFiles\W3SVC1\
Each log file has the notation u_exyymmdd.log where yymmdd represents the date.
7. In Windows, copy the log files for the timeframe that you want.
Collect ARS Files
ARS files are raw data files sent to the Collector by the Agent. The Collector deletes the files after
processing the data, but you can configure the Collector to keep the files.
ARS files might hold valuable troubleshooting clues.
CAUTION This procedure involves using the regedit command to open the Windows Registry
and edit the settings.
Procedure
1. On the Collector, type regedit at the command prompt to open the Registry.
2. Navigate to the following key:
(32-bit) \HKEY_LOCAL_MACHINE\Software\Configuresoft\ECM\4.0\Agent
(64-bit) \HKEY_LOCAL_MACHINE\Software\Wow6432Node\Configuresoft\ECM\4.0\Agent
If the Agent key does not exist, navigate to 4.0, right-click, and select New > Key to create it.
3. Under Agent, verify that the AreResultsSaved key value is 1.
If AreResultsSaved does not exist, create it as a new DWORD and set its value to 1.
4. Navigate to the following key:
\HKEY_LOCAL_MACHINE\Software\WOW6432Node\Configuresoft\ECM\4.0\Collector
If the Collector key does not exist, navigate to 4.0, right-click, and select New > Key to create it.
5. Under Collector, verify that the AreResultsSaved key value is 1.
If AreResultsSaved does not exist, create it as a new DWORD and set its value to 1.
6. Close the Registry.
7. Stop all running jobs, or make sure that no jobs are currently running.
8. Navigate to the following VCM folder:
The default location is C:\Program Files (x86)\VMware\VCM\CollectorData
9. Wait until no jobs are running, and delete any existing folders under the directory.
Gathering Diagnostic Information
VMware, Inc.
23