5.8

Table Of Contents
Set the Debug Log to Store all Message Types
Because Info messages might contain important troubleshooting clues, turn them on before extracting the
log.
By default, the Collector debug log saves on performance and space by not storing Info messages. After
extracting the debug log, turn Info messages back off.
CAUTION This procedure involves using the regedit command to open the Windows Registry
and edit the settings.
Procedure
1. In the VCM Console, click Administration, and select Settings > General Settings > Collector.
2. In the Description column, select Type of information that should be logged, and click Edit Settings.
3. Select all message types: Exception, Error, Warning, and Info.
4. Follow the prompts to finish turning on the messages, and click Finish.
5. Repeat steps 1 through 4 for the following Administration settings:
n Settings > General Settings > Database
n Settings > Windows > Agent - General
n Settings > UNIX > Agent - General
6. On Windows Agent machines, edit the Windows Registry to create a DWORD under the following
Registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Configuresoft\CSI\5.0\Common\DebugEvent
DWORD name = Filter
DWORD value = 0000003C
7. On the Collector, in the Windows Services Manager, restart the VCM Collector service.
What to do Next
Extract the log.
Extract the Debug Log
To create a DBEfile from your Collector debug log messages, extract the log from the database.
Prerequisites
Configure the debug log to capture all messages, including Info messages. See"Set the Debug Log to Store
all Message Types" on page 21.
Procedure
1. To put the full set of messages into the log, rerun the job that caused the problem you are
troubleshooting.
2. After the job completes, wait five minutes before proceeding.
3. In Windows, navigate to the following VCM tools folder.
(By default) C:\Program Files (x86)\VMware\VCM\Tools
Gathering Diagnostic Information
VMware, Inc.
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