7.1

Table Of Contents
Cause
An insucient load balancer timeout seing might cause failure. You can correct the problem by increasing
the load balancer timeout seing to 100 seconds or greater and rerunning the task.
Solution
1 Increase your load balancer timeout value to at least 100 seconds. For example, and depending on the
load balancer you are using, edit the load balancer timeout seing in your ssl.conf, httpd.conf or
other Web conguration le.
2 Rerun the installation or upgrade.
Upgrade Fails for Website Component During IaaS Upgrade
The IaaS upgrade fails and you cannot continue the upgrade.
Problem
The installer cannot update the web.config le.
Cause
This occurs when the creation date for the web.config le is the same as or later than the modied date.
Solution
1 Before you begin the upgrade, open the web.config le in an editor from an account with elevated
privileges.
2 Save the le to change the date stamp for modication.
3 Verify that the le modication date for the web.config le is later than the creation date.
4 Run the IaaS upgrade.
Incorrect Tab Names Appear Intermittently
IaaS tabs and other tabs might be labeled incorrectly.
Problem
After upgrading a high availability environment from vCloud Automation Center 6.0.x or 6.1 to
vRealize Automation 6.2, tabs might intermiently appear with incorrect names.
Solution
Restart all the vRealize Automation virtual appliances to restore the correct tab names.
Manager Service Fails to Run Due to SSL Validation Errors During Runtime
The manager service fails to run due to SSL validation errors.
Problem
The manager service fails with the following error message in the log:
[Info]: Thread-Id="6" - context="" token="" Failed to connect to the core database, will retry in
00:00:05, error details: A connection was successfully established with the server, but then an
error occurred during the login process. (provider: SSL Provider, error: 0 - The certificate
chain was issued by an authority that is not trusted.)
Cause
During runtime, the manager service fails to run due to SSL validation errors.
Upgrading from vRealize Automation 6.2.x to 7.1
VMware, Inc. 45