7.3

Table Of Contents
Problem
This issue occurs due to a bad config-state.json file located in
usr/local/horizon/conf/states/VSPHERE.LOCAL/3001/.
For information about fixing this issue, see Knowledge Base Article 2145438.
vRealize Automation Replica Virtual Appliance Update
Times Out
vRealize Automation replica virtual appliance update times out when you update the master virtual
appliance.
Problem
When you update the master virtual appliance, the master vRealize Automation management console
update tab shows a highlighted replica virtual appliance that has reached the update timeout limit.
Cause
The update times out because of a performance or infrastructure issue.
Solution
1 Check the replica virtual appliance update progress.
a Go to the management console for your replica virtual appliance by using its fully qualified
domain name (FQDN), https://va-hostname.domain.name:5480.
b Log in with the user name root and the password you entered when the appliance was
deployed.
c SelectUpdate > Status and check the update progress.
Do one of the following.
n
If the update fails, follow the steps in the troubleshooting topic Replica vRealize Automation
Appliance Fails to Update.
n
If the replica virtual appliance upgrade is in progress, wait until the upgrade finishes and go to
step 2.
2 Reboot the virtual appliance.
a Click System.
b Click Reboot and confirm your selection.
3 Select vRA Settings > Cluster.
4 Enter the master vRealize Automation virtual appliance FQDN, and click Join Cluster.
Upgrading from vRealize Automation 7.1, 7.2 to 7.3 or 7.1, 7.2, 7.3 to 7.3.1
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