7.2

Table Of Contents
Manager Service Fails to Run Due to SSL Validation Errors During
Runtime
The manager service fails to run due to SSL validation errors.
Problem
The manager service fails with the following error message in the log:
[Info]: Thread-Id="6" - context="" token="" Failed to connect to the core database, will retry in
00:00:05, error details: A connection was successfully established with the server, but then an
error occurred during the login process. (provider: SSL Provider, error: 0 - The certificate
chain was issued by an authority that is not trusted.)
Cause
During runtime, the manager service fails to run due to SSL validation errors.
Solution
1 Open the ManagerService.config conguration le.
2 Update Encrypt=False on the following line: <add name="vcac-repository"
providerName="System.Data.SqlClient" connectionString="Data Source=iaas-db.sqa.local;Initial
Catalog=vcac;Integrated Security=True;Pooling=True;Max Pool
Size=200;MultipleActiveResultSets=True;Connect Timeout=200, Encrypt=True" />.
Log In Fails After Upgrade
You must exit the browser and log in again after an upgrade for sessions that use unsynchronized user
accounts.
Problem
After you upgrade vRealize Automation, the system denies access to unsynchronized user accounts at login.
Solution
Exit the browser and relaunch vRealize Automation.
Catalog Items Appear in the Service Catalog But Are Not Available to
Request
Catalog items that use certain property denitions from prior versions appear in the service catalog but are
not available to request after upgrading to the latest version of vRealize Automation.
Problem
If you upgraded from a 6.2.x or earlier version and you had property denitions with the following control
types or aributes, the aributes are missing from the property denitions and any catalog items that use
the denitions do not function the way that they did before you performed the upgrade.
n
Control types. Check box or link.
n
Aributes. Relationship, regular expressions, or property layouts.
Upgrading from vRealize Automation 6.2.4 or 6.2.5 to 7.2
60 VMware, Inc.