7.2

Table Of Contents
Installation or Upgrade Fails with a Load Balancer Timeout Error
A vRealize Automation installation or upgrade for a distributed deployment with a load balancer fails with
a 503 service unavailable error.
Problem
The installation or upgrade fails because the load balancer timeout seing does not allow enough time for
the task to complete.
Cause
An insucient load balancer timeout seing might cause failure. You can correct the problem by increasing
the load balancer timeout seing to 100 seconds or greater and rerunning the task.
Solution
1 Increase your load balancer timeout value to at least 100 seconds. For example, and depending on the
load balancer you are using, edit the load balancer timeout seing in your ssl.conf, httpd.conf or
other Web conguration le.
2 Rerun the installation or upgrade.
Upgrade Fails for IaaS Website Component
The IaaS upgrade fails and you cannot continue the upgrade.
Problem
The Iaas upgrade fails for the website component. The following error messages appear in the installer log
le.
n
System.Data.Services.Client.DataServiceQueryException:
An error occurred while processing this request. --->
System.Data.Services.Client.DataServiceClientException: <!DOCTYPE html>
n
<b> Description: </b>An application error
occurred on the server. The current custom error seings for this application
prevent the details of the application error from being viewed remotely (for
security reasons). It could, however, be viewed by browsers running on the
local server machine.
n
Warning: Non-zero return code. Command failed.
n
Done Building Project "C:\Program Files
(x86)\VMware\vCAC\Server\Model Manager Data\DeployRepository.xml"
(InstallRepoModel target(s)) -- FAILED.
The following error messages appear in the repository log le.
n
[Error]: [sub-thread-Id="20"
context="" token=""] Failed to start repository service. Reason:
System.InvalidOperationException: Conguration section encryptionKey is not
protected
at
Upgrading from vRealize Automation 6.2.4 or 6.2.5 to 7.2
58 VMware, Inc.