7.0

You can entitle an entire service category, which entitles all of the catalog items in that service, including
items that are added to the service after you create the entitlement. You can also add individual catalog
items in a service to an entitlement. Services do not contain actions. You must add actions to an
entitlement individually.
For each service, catalog item, or action that you entitle, you can optionally specify an approval policy to
apply to requests for that item. If you entitle an entire service and a specific catalog item in that service in
the same entitlement, the approval policy on the catalog item overrides the policy on the service. For
example, you can entitle the Cloud Infrastructure service to members of a business group and allow them
to request any of its items with no approval policy. For a select number of catalog items that require more
governance for their provisioning, you can entitle those in the same entitlement and apply an approval
policy on just those items.
The actions that you entitle to users apply to any items that support the entitled action and they are not
limited to the services and actions in the same entitlement. For example, if Connie, a consumer of
infrastructure services, is entitled to Machine Blueprint 1 and the action Reconfigure in one entitlement,
and she is also entitled to Machine Blueprint 2 in a different entitlement, then she is entitled to reconfigure
machines provisioned from Machine Blueprint 1 and Machine Blueprint 2, as long as both blueprints allow
that action to be performed.
If multiple entitlements exist for the same business group, you can prioritize the entitlements. When a
user makes a catalog request, the entitlement and associated approval policy that applies is the highest
priority entitlement that grants the user access to that item or action.
Approval Policies
An approval policy is used to govern whether a service catalog user needs approval from someone in
your organization to provision items in your environment.
A tenant administrator or approval administrator can create approval policies. The policies can be for pre-
provisioning or post-provisioning. If a pre-approval is configured, then the request must be approved
before the request is provisioned. If it is a post-approval, the request must be approved before the
provisioned item is released to the requesting user.
The policies are applied to items in an entitlement. You can apply them to services, catalog items, catalog
item components, or actions that require an approver to approve or reject a provisioning request.
When a service catalog user requests an item that includes one or more approval policies, the approval
request is sent to the approvers. If approved, the request moves forward. If rejected, the request is
canceled and the service catalog user is notified regarding the rejection.
Infrastructure as a Service
With Infrastructure as a Service (IaaS), you can rapidly model and provision servers and desktops across
virtual and physical, private and public, or hybrid cloud infrastructures.
Foundations and Concepts
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