6.2

Introducing
vRealize Automation 1
IT organizations can use VMware vRealize ™ Automation to deliver services to their lines of business.
vRealize Automation provides a secure portal where authorized administrators, developers or business
users can request new IT services and manage specific cloud and IT resources, while ensuring
compliance with business policies. Requests for IT service, including infrastructure, applications,
desktops, and many others, are processed through a common service catalog to provide a consistent
user experience.
vRealize Automation improves cost control by exposing the cost of cloud resources and by providing
simplified resource management including reporting on capacity use.
This chapter includes the following topics:
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Service Catalog Overview
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Infrastructure as a Service Overview
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Advanced Service Designer Overview
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vRealize Business Standard Edition Overview
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Application Services Overview
Service Catalog Overview
The service catalog provides a unified self-service portal for consuming IT services. Users can browse the
catalog to request items they need, track their requests, and manage their provisioned items.
Service architects and administrators can define new services and publish them to the common catalog.
When defining a service, the architect can specify the kind of item that can be requested, and what
options are available to the consumer as part of submitting the request.
Group managers or line-of-business administrators can specify business policies such as who is entitled
to request specific catalog items or perform specific actions on provisioned items. They can also apply
configurable approval policies to catalog requests.
Users responsible for managing the catalog, such as tenant administrators and service architects, can
manage the presentation of catalog items to the consumers of IT services, for example by grouping items
into service categories for easier navigation and highlighting new services to consumers on the portal
home page.
VMware, Inc.
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