7.4

Table Of Contents
Cannot Establish Trust Relationship for the SSL/TLS Secure Channel 156
Connect to the Network Through a Proxy Server 157
Console Steps for Initial Content Configuration 158
Cannot Downgrade vRealize Automation Licenses 159
Troubleshooting the vRealize Automation Appliance 159
Installers Fail to Download 159
Encryption.key File has Incorrect Permissions 160
Directories Management Identity Manager Fails to Start After Horizon-Workspace Restart 160
Incorrect Appliance Role Assignments After Failover 162
Failures After Promotion of Replica and Master Nodes 162
Incorrect vRealize Automation Component Service Registrations 163
Additional NIC Causes Management Interface Errors 165
Cannot Promote a Secondary Virtual Appliance to Master 166
Active Directory Sync Log Retention Time Is Too Short 166
RabbitMQ Cannot Resolve Host Names 167
Troubleshooting IaaS Components 168
Prerequisite Fixer Cannot Install .NET Features 168
Validating Server Certificates for IaaS 169
Credentials Error When Running the IaaS Installer 169
Save Settings Warning Appears During IaaS Installation 170
Website Server and Distributed Execution Managers Fail to Install 170
IaaS Authentication Fails During IaaS Web and Model Management Installation 170
Failed to Install Model Manager Data and Web Components 171
IaaS Windows Servers Do Not Support FIPS 172
Adding an XaaS Endpoint Causes an Internal Error 173
Uninstalling a Proxy Agent Fails 173
Machine Requests Fail When Remote Transactions Are Disabled 174
Error in Manager Service Communication 175
Email Customization Behavior Has Changed 175
Troubleshooting Log-In Errors 176
Attempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with
No Explanation 176
Log In Fails with High Availability 177
Proxy Prevents VMware Identity Manager User Log In 178
Installing vRealize Automation
VMware, Inc. 6