7.3

Table Of Contents
Troubleshooting the vRealize Automation Appliance 155
Installers Fail to Download 155
Encryption.key File has Incorrect Permissions 156
Directories Management Identity Manager Fails to Start After Horizon-Workspace Restart 156
Incorrect Appliance Role Assignments After Failover 158
Failures After Promotion of Replica and Master Nodes 158
Incorrect vRealize Automation Component Service Registrations 159
Additional NIC Causes Management Interface Errors 161
Cannot Promote a Secondary Virtual Appliance to Master 162
Active Directory Sync Log Retention Time Is Too Short 162
RabbitMQ Cannot Resolve Host Names 163
Troubleshooting IaaS Components 164
Prerequisite Fixer Cannot Install .NET Features 164
Validating Server Certificates for IaaS 164
Credentials Error When Running the IaaS Installer 165
Save Settings Warning Appears During IaaS Installation 165
Website Server and Distributed Execution Managers Fail to Install 166
IaaS Authentication Fails During IaaS Web and Model Management Installation 166
Failed to Install Model Manager Data and Web Components 167
IaaS Windows Servers Do Not Support FIPS 168
Adding an XaaS Endpoint Causes an Internal Error 169
Uninstalling a Proxy Agent Fails 169
Machine Requests Fail When Remote Transactions Are Disabled 170
Error in Manager Service Communication 171
Email Customization Behavior Has Changed 171
Troubleshooting Log-In Errors 172
Attempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with
No Explanation 172
Log In Fails with High Availability 173
Proxy Prevents VMware Identity Manager User Log In 174
Installing vRealize Automation
VMware, Inc. 6