7.1

Table Of Contents
Rolling Back a Failed Installation 122
Roll Back a Minimal Installation 122
Roll Back a Distributed Installation 123
Create a vRealize Automation Support Bundle 124
General Installation Troubleshooting 124
Installation or Upgrade Fails with a Load Balancer Timeout Error 124
Server Times Are Not Synchronized 125
Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7 125
Cannot Establish Trust Relationship for the SSL/TLS Secure Channel 126
Connect to the Network Through a Proxy Server 126
Console Steps for Initial Content Conguration 127
Troubleshooting the vRealize Automation Appliance 128
Installers Fail to Download 128
Encryption.key File has Incorrect Permissions 128
Identity Manager Fails to Start After Horizon-Workspace Restart 129
Incorrect Appliance Role Assignments After Failover 129
Troubleshooting IaaS Components 130
Validating Server Certicates for IaaS 130
Credentials Error When Running the IaaS Installer 131
Save Seings Warning Appears During IaaS Installation 131
Website Server and Distributed Execution Managers Fail to Install 131
IaaS Authentication Fails During IaaS Web and Model Management Installation 132
Failed to Install Model Manager Data and Web Components 132
IaaS Windows Servers Do Not Support FIPS 133
Adding an XaaS Endpoint Causes an Internal Error 134
Uninstalling a Proxy Agent Fails 134
Machine Requests Fail When Remote Transactions Are Disabled 134
Error in Manager Service Communication 135
Email Customization Behavior Has Changed 136
Troubleshooting Log-In Errors 136
Aempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with
No Explanation 136
Log In Fails with High Availability 137
Proxy Prevents VMware Identity Manager User Log In 137
7
Silent vRealize Automation Installation 139
Perform a Silent vRealize Automation Installation 139
Perform a Silent vRealize Automation Management Agent Installation 140
Silent vRealize Automation Installation Answer File 141
The vRealize Automation Installation Command Line 141
vRealize Automation Installation Command Line Basics 142
vRealize Automation Installation Command Names 142
Index 143
Contents
VMware, Inc. 5