7.1
Table Of Contents
- Installing vRealize Automation
- Contents
- vRealize Automation Installation
- Updated Information
- Installation Overview
- Preparing for Installation
- Installing with the Installation Wizard
- Deploy the vRealize Automation Appliance
- Using the Installation Wizard for Minimal Deployments
- Run the Installation Wizard for a Minimal Deployment
- Installing the Management Agent
- Synchronize Server Times
- Run the Prerequisite Checker
- Specify Minimal Deployment Parameters
- Create Snapshots Before You Begin the Installation
- Scenario: Finish the Installation
- Address Installation Failures
- Set Up Credentials for Initial Content Configuration
- Using the Installation Wizard for Enterprise Deployments
- Run the Installation Wizard for an Enterprise Deployment
- Installing the Management Agent
- Synchronize Server Times
- Run the Prerequisite Checker
- Specify Enterprise Deployment Parameters
- Create Snapshots Before You Begin the Installation
- Finish the Installation
- Address Installation Failures
- Set Up Credentials for Initial Content Configuration
- The Standard Installation Interfaces
- Using the Standard Interfaces for Minimal Deployments
- Using the Standard Interfaces for Distributed Deployments
- Distributed Deployment Checklist
- Distributed Installation Components
- Disabling Load Balancer Health Checks
- Certificate Trust Requirements in a Distributed Deployment
- Configure Web Component, Manager Service and DEM Host Certificate Trust
- Installation Worksheets
- Deploy the vRealize Automation Appliance
- Configuring Your Load Balancer
- Configuring Appliances for vRealize Automation
- Install the IaaS Components in a Distributed Configuration
- Install IaaS Certificates
- Download the IaaS Installer
- Choosing an IaaS Database Scenario
- Install an IaaS Website Component and Model Manager Data
- Install Additional IaaS Website Components
- Install the Active Manager Service
- Install a Backup Manager Service Component
- Installing Distributed Execution Managers
- Configuring Windows Service to Access the IaaS Database
- Verify IaaS Services
- Installing Agents
- Set the PowerShell Execution Policy to RemoteSigned
- Choosing the Agent Installation Scenario
- Agent Installation Location and Requirements
- Installing and Configuring the Proxy Agent for vSphere
- Installing the Proxy Agent for Hyper-V or XenServer
- Installing the VDI Agent for XenDesktop
- Installing the EPI Agent for Citrix
- Installing the EPI Agent for Visual Basic Scripting
- Installing the WMI Agent for Remote WMI Requests
- Post-Installation Tasks
- Troubleshooting an Installation
- Default Log Locations
- Rolling Back a Failed Installation
- Create a Support Bundle
- General Installation Troubleshooting
- Installation or Upgrade Fails with a Load Balancer Timeout Error
- Server Times Are Not Synchronized
- Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7
- Cannot Establish Trust Relationship for the SSL/TLS Secure Channel
- Connect to the Network Through a Proxy Server
- Console Steps for Initial Content Configuration
- Troubleshooting the vRealize Automation Appliance
- Troubleshooting IaaS Components
- Validating Server Certificates for IaaS
- Credentials Error When Running the IaaS Installer
- Save Settings Warning Appears During IaaS Installation
- Website Server and Distributed Execution Managers Fail to Install
- IaaS Authentication Fails During IaaS Web and Model Management Installation
- Failed to Install Model Manager Data and Web Components
- IaaS Windows Servers Do Not Support FIPS
- Adding an XaaS Endpoint Causes an Internal Error
- Uninstalling a Proxy Agent Fails
- Machine Requests Fail When Remote Transactions Are Disabled
- Error in Manager Service Communication
- Email Customization Behavior Has Changed
- Troubleshooting Log-In Errors
- Silent Installation
- Index
Credentials Error When Running the IaaS Installer
When you install IaaS components, you get an error when entering your virtual appliance credentials.
Problem
After providing credentials in the IaaS installer, an org.xml.sax.SAXParseException error appears.
Cause
You used incorrect credentials or an incorrect credential format.
Solution
u
Ensure that you use the correct tenant and user name values.
For example, the SSO default tenant uses domain name such as vsphere.local, not
administrator@vsphere.local.
Save Settings Warning Appears During IaaS Installation
Message appears during IaaS Installation. Warning: Could not save settings to the virtual appliance
during IaaS installation.
Problem
An inaccurate error message indicating that user seings have not been saved appears during IaaS
installation.
Cause
Communication or network problems can cause this message to appear erroneously.
Solution
Ignore the error message and proceed with the installation. This message should not cause the setup to fail.
Website Server and Distributed Execution Managers Fail to Install
Your installation of the vRealize Automation appliance infrastructure Website server and Distributed
Execution Managers cannot proceed when the password for your IaaS service account contains double
quotation marks.
Problem
You see a message telling you that installation of the vRealize Automation appliance Distributed Execution
Managers (DEMs) and Website server has failed because of invalid msiexec parameters.
Cause
The IaaS service account password uses a double quotation mark character.
Solution
1 Verify that your IaaS service account password does not include double quotation marks as part of the
password.
2 If your password contains double quotation marks, create a new password.
3 Restart the installation.
Chapter 6 Troubleshooting a vRealize Automation Installation
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