7.1

Troubleshooting the vRealize Automation Appliance
The troubleshooting topics for vRealize Automation appliances provide solutions to potential installation-
related problems that you might encounter when using your vRealize Automation appliances.
Installers Fail to Download
Installers fail to download from the vRealize Automation appliance.
Problem
Installers do not download when running setup__vra-va-hostname.domain.name.exe.
Cause
n
Network connectivity issues when connecting to the vRealize Automation appliance machine.
n
Not able to connect to the vRealize Automation appliance machine because the machine cannot be
reached or it cannot respond before the connection times out.
Solution
1 Verify that you can connect to the vRealize Automation appliance by typing the following URL in a
Web browser.
hps://vra-va-hostname.domain.name
2 Check the other vRealize Automation appliance troubleshooting topics.
3 Download the setup le and reconnect to the vRealize Automation appliance.
Encryption.key File has Incorrect Permissions
A system error can result when incorrect permissions are assigned to the Encryption.key le for a virtual
appliance.
Problem
You log in to vRealize Automation appliance and the Tenants page is displayed. After the page has begun
loading, you see the message System Error.
Cause
The Encryption.key le has incorrect permissions or the group or owner user level is incorrectly assigned.
Solution
Prerequisites
Log in to the virtual appliance that displays the error.
N If your virtual appliances are running under a load balancer, you must check each virtual
appliance.
Procedure
1 View the log le /var/log/vcac/catalina.out and search for the message Cannot write
to /etc/vcac/Encryption.key.
2 Go to the /etc/vcac/ directory and check the permissions and ownership for the Encryption.key
le. You should see a line similar to the following one:
-rw------- 1 vcac vcac 48 Dec 4 06:48 encryption.key
Installing vRealize Automation
128 VMware, Inc.